Listen

Inbox and work flow� Use Sprinklr's email type inbox workflow to make sure that you never miss information relevant to your brand.

Aggregate and manage all conversations that are directed at your brand across channels from a single screen. Sprinklr�s innovative inbox concept allows your team to collaborate across organizational boundaries and locations.

Aggregate across Twitter accounts, Facebook Fan pages, Facebook profiles etc
Mark messages as read so that your teammates know what messages have been processed
Read and process hundreds of messages in minutes by using infinite scrolling and visual influence/participation indices
Assign messages to different team members or departments and track them using threaded notes through completion
Search across message types and archived messages to get a universal conversational context with an individual fan, friend or follower
Mark users or messages as spam or mute users to enhance productivity
Learn more about a user before responding. Understand who the person is, what is on their mind and when they are typically online
View threaded conversations

Track what your followers are saying about you -in real time, so you may respond quickly, maximizing satisfaction, and preventing problems. Which group of followers is most responsive, and why? Use Sprinklr's proprietary participation index to identify how engaged each fan or follower is with the brand.

Learn the topics you need to be listening to according to keyword, and create saved searches that automatically find messages containing comments about your company brand or product lines, competitors, industry developments or any word or phrase that is important to monitor. Get advance notice on news that affects your brand.

No longer fear bad news spiraling exponentially when a user with 10,000 followers posts a problem. Instead post your announcement via the same channel to your audience and douse the sparks, before your brand is on fire.

Set up Auto-Alerts for critical tweets containing Industry developments, a problem with business, developing trends within tweets -across topics, groups, and any other segment.

Click on a user to view detailed information as you are reading his/her messages. Before participating in a conversation or responding to a comment, use Sprinklr's proprietary influencer index to decide if and how to respond.