PRODUCTS

CHANNELS - LISTEN

• Receive tweets and other types of messages from multiple accounts throughout your enterprise. View tweets of multiple accounts simultaneously in channel view, or singly, in order to find differences among tweeting styles that produce better results.
• Track what your followers are saying about you -in real time, so you may respond quickly, maximizing satisfaction, and preventing problems. Which group of followers is most responsive, and why? Use Sprinklr's proprietary participation index to identify how engaged each fan or follower is with the brand.
• Learn the topics you need to be listening to according to keyword, and create saved searches that automatically find Tweets containing comments about your company brand or product lines, competitors, industry developments or any word or phrase that is important to monitor. Get advance notice on news that affects your brand.
• No longer fear bad news spiraling exponentially when a user with 10,000 followers tweets a problem. Instead tweet your announcement of a solution to your followers and douse the sparks, before your brand is on fire.
• Set up Auto-Alerts for critical tweets containing Industry developments, a problem with business, developing trends within tweets -across topics, groups, and any other segment.
• Click on a user to view detailed information as you are reading his/her tweets. Before participating in a conversation or responding to a comment, use Sprinklr's proprietary influencer index to decide if and how to respond.
• Use Sprinklr's email type inbox workflow to make sure that you never miss information relevant to your brand.