You see it all the time: multi-billion-dollar corporation humiliated by an inexperienced intern, scorned employee or hacking genius. While the stories involve different players, the same theme resonates — insufficient social governance. Don’t leave your organization at risk.
The impact of online conversations is no longer up for debate. Insights derived from social are a critical piece of how brands of the future will manage experiences. But for enterprises to fully benefit, they need to analyze and contextualize billions of messages. A command center can help. That is, if you find the right one. We put together this practical guide to to make it easy.
Companies don’t have a choice when it comes to being social, but that doesn’t mean abandoning all the necessary checkpoints; it means effectively doing both. You must build your social presence on top of a compliant infrastructure. This whitepaper with contributions from Farmers Insurance and Comply Socially, plus a printable compliance checklist will show you how.
Reputational crises, like natural disasters, can’t be avoided. But that doesn’t mean leaving your enterprise unprepared to handle the storm. Get this whitepaper to learn how Intel and Agnes + Day manage social media crises. You’ll also get a free visual flowchart for crisis management process, and a crisis scorecard to help you survive the next flare up.
Requirements gathering isn’t fun, so we’ve done the hard work for you based on our experience with over 100 global brands. In this PDF, you’ll find a guide to the 6 overarching areas you should ask vendors about when evaluating a solution for enterprise-wide Social Media.
Deploying Social Media at Enterprise Scale requires a different set of priorities for compliance, governance, and risk. Sprinklr has helped global brands with implementations in over 50 countries. With that experience, we’ve put together a checklist of the “22 Must Haves for a Secure Social Media Deployment.”
Moving from a small team of social media practitioners to a global team comprised of multiple functions and divisions is a big step. Based on Sprinklr’s work with some of the world’s largest, most social brands, we are sharing our experience for the key elements to successfully making the scale transition.
Moving a social strategy from a small team to a globally dispersed teams requires a number of steps and a lot of planning. Based on Sprinklr’s work with some of the world’s largest, most social brands, we wanted to share our experiences from those brands that understand how to do it right and well.
This unique compilation of large enterprise social practitioners offers numerous guidelines, examples, and best practices on the progression from simply having a social media presence to actually being social, and at scale.
To bring you the best experience possible.
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