Experience Management Blog

SBS 2010 Video: How Twitter Changed the Culture of an Organization

A Senior Director at Comcast at the time, Frank Eliason spoke at the 2010 Social Business Summit about how Twitter can change the culture of an organization. He discussed how Twitter and other social media spaces have impacted Comcast and their customers. Frank talk about their approach, and some learnings based upon his experiences. This video is a behind-the-scenes look at how listening continues to change the organization every day.

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