Experience Management Blog

SBS2010 Video: Work Like The Network

In this video from the Dachis Group Social Business Summit, GetSatisfaction CEO Lane Becker talks about how businesses can only see explosive success in the networked economy if they can retool their structures, their cultures, and their base philosophies to be more like the Internet itself. The way people interact, communicate, and make decisions needs to become looser, edge-based, decentralized, open, highly interconnected, and transparent — just to name a few. In this talk, we’ll range around between the lofty and the practical, talking not only about what has to change but showing examples of how companies have done this and the kinds of success that can follow. Lane’s slides can be found here.

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