Customer satisfaction is valuable (as if you didn’t know). A 5% increase in customer retention could boost company profits by 25% to as much as 100% (Bain & Co.).
But with many points of contact and the constant addition of new social channels, the dynamic customer journey has never had more variables.
Understanding and managing the global audiences of today requires a flexible social relationship platform.
Where each social interaction can be tracked and nurtured.
Where real-time response can be informed by strategic anticipation.
Sprinklr’s powerful audience management capabilities allow you to segment and organize your community. Integrate with existing CRM systems to build a bridge between social and business initiatives. View company interactions from any channel, with custom profile tags and automated rules.