Social@Scale™: Governance

Leveraging Sprinklr’s governance tools, brands can create workflows, integrate queues and manage users across the globe. Messages can be sent through custom approval processes and user permissions can be managed to limit access by user role, accounts and individual features. Brands rely on the Sprinklr solution to help keep them organized, compliant and also to provide teams the necessary freedom to manage their day to day interactions.

With Sprinklr, brands can:

• Manage access at the division, Social account and user role levels.
• Track interaction and activity enterprise-wide.
• Assign message approvers and change permissions and passwords.
• Configure multi-user, group or individual routing, queues, notifications and escalation procedures.
• Define automated, customizable and flexible rules, filters, actions and alerts.
• Standardize reporting metrics.
• Maintain a global content schedule and calendar via the Sprinklr Planner.
• Create templates for Social apps with object “lock down” in the Social App Suite.
• Centralize digital asset inventory and management.
• Establish automated and manual workflow options.