Social@ Scale™: Community Management

 

A Community Manager is the voice of a brand. Sprinklr has a talented bunch of Community Managers available to help clients scale one-to-one engagement, build lasting relationships and drive brand perception. Our team is also experienced using the Sprinklr platform to discover a brand’s relevant audiences and advocates. Sprinklr’s Community Management services span three categories: Engagement, Moderation and Content Creation.

Engagement:

Clients who use Sprinklr’s engagement services, rely on our Community Management to drive their online discussions. Our teams manage and respond to social messages on behalf of our client. Our Engagement Specialists are trained to route questions to appropriate teams, seek out answers and make sure community members feel engaged in the brand discussion. The result is a brand following that is poised for growth and an active part of the social landscape.

Moderation:

Large brands are often at risk for spam or troll attacks. Sprinklr’s moderation services monitors social properties for spam posts, inappropriate content and other sensitive messages. Teams work round the clock, meaning brands can rest assured knowing that their page is constantly under the watchful eyes of a diligent Sprinklr Community Manager.

Content Creation:

Great content is exciting content. Sprinklr’s Content creators have a love of writing and a way with words. Our copywriters have specialized experience in writing for social channels and enjoy bringing everyday brand experiences to life. Our copywriters are also efficient planners, creating detailed content calendars to keep teams informed about planned outgoing messages.