Social@Scale™: Customer Service & Feedback

Social practitioners experience a wide range of challenges. To be effective, brands collaborate across departments, use existing CRM data to inform social conversation, and ensure responses are consistent. This also has to be accomplished as quickly as possible, as users expect immediate answers. Customer satisfaction demand response time be kept to a minimum.

Sprinklr helps brands route messages internally, manage workflows, and maintain consistency while remaining timely. Brands can count on our systems to empower customer service teams to quickly find information and work smoothly with other teams.

Sprinklr understands the customer must come first.

• Multi-channel, multi-function and multi-division support for engagement, reporting and monitoring.
• Auto detect posts that require routing or escalation based on keyword, topic or author influence.
• Understand audience members based on past engagement across Social channels.
• Simplify inbound content workflow with queues, message assignment and alerts.
• Centrally manage all digital assets.
• Customize and easily share reports on response time, inbound messages and more.