Board of Directors

Ragy Thomas, CEO + Founder

Ragy Thomas

Ragy is a prescient technology voice and visionary, who has played an instrumental role in the evolution of two business critical channels for the enterprise – email and social. He founded Sprinklr in 2009 with the belief that brand leaders who intend to be relevant and thrive must go beyond just ‘doing social’ to being social, at scale. Sprinklr, the industry’s only native social relationship infrastructure, was designed to power the conversation economy through brands that build real, human relationships with people.

Ragy also serves as chairman of the board of directors of Kenscio, a leading digital marketing services company he founded, focused on the Asian market. Prior to founding Sprinklr and Kenscio, he was president of the Interactive Services Group at Epsilon (formerly known as Epsilon Interactive), a division of the world’s largest marketing services company. During his tenure as president, Ragy led his division of Epsilon through rapid growth to approximately $100 million in annual sales worldwide and 600 associates in 23 offices spread across 11 countries. His prior start-up experiences include email marketing companies Advaya and Bigfoot Interactive, where he was the Chief Technology Officer. Advaya was sold to Bigfoot Interactive in 2001. Bigfoot Interactive was sold to Epsilon in 2005 for over $120 million.

Ragy received his M.B.A. in Finance and IT from NYU’s Stern and his Bachelor’s in Technology in Computer Science in Engineering from Pondicherry University, India.


Carlos Dominguez, President and COO

Carlos DominguezCarlos has more than 30 years of enterprise technology experience and an unparalleled passion for innovation. Previously an active member of Sprinklr’s board of directors, today Carlos guides strategic direction for Sprinklr and leads the marketing, sales, services, and partnerships teams for the organization.

Prior to joining Sprinklr, Carlos spent 22 years at Cisco Systems in a variety of roles. Over the last seven years, he served as a technology evangelist and representative for the chairman and CEO of Cisco, delivering thought-provoking and interactive keynotes to audiences worldwide. During his tenure at Cisco, he established Cisco in the strategic markets of financial services, media, and pharmaceuticals. He also helped establish and led Cisco’s Service Provider organization to generate more than $14 billion in annual revenue. Before joining Cisco, Carlos held management positions at Timeplex, Inc. and New Jersey Bell/Bell Atlanticom.

Carlos also serves on several boards of directors, including Medidata Solutions, Inc., the CDC Foundation, Cisco Foundation, NJIT Board of Overseers & Catalyst, and Princess House.


Murali Swaminathan, EVP, Client Success and Engineering

Murali SwaminathanAfter receiving his Master’s degree in Computer Engineering from Wright State University and an M.B.A. from NYU’s Stern, Murali became an executive at Cisco Systems Inc., where he held several key leadership roles. These included the principal lead for the acquisition integration practice for Cisco Engineering, as well as developing the strategy and managing its global data center operations. At Sprinklr, he runs the Engineering, Operations and Services divisions, helping to drive the company forward.


Neeraj Agrawal, General Partner, Battery Ventures

Neeraj AgrawalNeeraj joined Battery in 2000 and invests in enterprise software/SaaS, technology-enabled services and Internet companies. He was a founding investor in BladeLogic (NASDAQ: BLOG, sold to BMC for $900M). In addition to BladeLogic, Neeraj’s investments include Applimation (acquired by Informatica), Bazaarvoice (NASDAQ: BV), Brightree, Consona, Glassdoor, Guidewire Software (NASDAQ: GWRE), Internet Brands (NASDAQ: INET), LifeMed Media, Marketo, Omniture (NASDAQ: OMTR), RealPage (NASDAQ: RP), VSS Monitoring and Wayfair (formerly CSN Stores). He is also actively involved with Groupon and Panaya. Neeraj was named to the Forbes Midas List, which ranks the top 100 venture capitalists around the world.


John McMahon

John McMahon has had an illustrious career in the enterprise software sector leading worldwide sales, professional services, customer services and marketing teams at five public software companies, including Bladelogic, BMC, Ariba, Parametric Technology Corporation (PTC) and GeoTel. Most recently, McMahon served as Senior Vice President of Worldwide Sales & Services at BMC Software. Prior to BMC, McMahon served as the Chief Operating Officer and Senior Vice President of Worldwide Sales and Customer Services for BladeLogic. During his tenure at BladeLogic, the company grew over 100 percent year over year and McMahon played a key role in transforming the company from its start-up stages to its successful initial public offering (IPO) in 2007 and ultimately its $872 million acquisition by BMC Software. John was VP-Worldwide Sales at GeoTel where he grew sales to $52M prior to a $2B acquisition by Cisco. Prior to GeoTel, John at PTC as  the SVP Worldwide Sales as sales grew from $1M to $1.1B in 9 years. McMahon holds a Bachelor of Science degree in Electrical Engineering from the New Jersey Institute of Technology.


Matt Jacobson, General Partner, ICONIQ Capital

Matt Jacobson

Matt Jacobson is a General Partner at ICONIQ Capital investing in ecommerce/mobile and enterprise software/SaaS companies. Prior to ICONIQ, Matt held operating roles at Groupon and investing roles at Battery Ventures and Technology Crossover Ventures (TCV). Matt’s investments include kCura, Pluralsight, Alibaba Group (NYSE: BABA), Uber, DocuSign, Flipkart, Honest Company, Red Ventures, Groupon (NASDAQ: GRPN), HomeAway (NASDAQ: AWAY), Warby Parker, Koudai, Automattic (WordPress), Campaign Monitor, VMTurbo, Greensky Financial, Apttus, Blackline Systems, Wayfair (NASDAQ: W), Everyday Health (NASDAQ: EVDY), Yesware and Smartling.