CUSTOMER SATISFACTION SOFTWARE
Increase customer satisfaction scores by more than 200% in less than a year with Modern Care.
Your contact centre has a measureable impact on the public perception of your brand. Modern Care takes guesswork out of the equation with AI-powered CSAT Prediction and automated CSAT Surveys – delivering the data-driven insights that you need to build better service experiences on all channels.
Sprinklr is trusted by the world's biggest brands
Optimise agent performance with AI-powered data analysis
Modern Care measures the impact of each agent on customer satisfaction – so you can identify the agents who can serve as models to others, and design coaching for those who need help.
Get CSAT data from more channels more efficiently
As the world’s first unified customer experience management platform (Unified-CXM), Sprinklr makes it easy to build each CSAT survey once, deploy it across all channels and then see the results together in a single, unified report.
Identify the strategies and tactics that make customers happier
Sprinklr Reporting spotlights the agents and cases that produce the most positive sentiment – actionable insights that you can leverage to train agents and bots on how to improve outcomes and increase CSAT scores.
How does the world’s most advanced AI engine drive more accurate CSAT Prediction results?
Customer surveys are an essential tool for gathering feedback on your brand experience. Unfortunately, many customers never complete surveys – and when they do, it’s often because they had a bad experience, which skews results. Consequently, survey analysis rarely tells the whole story.
CSAT Prediction uses the world’s most advanced AI engine to analyse conversations based on intent, sentiment, emotion, intensity and time of reply. The results provide live feedback for agents and more accurate CSAT reporting, and there's automatic escalation to supervisors when a negative score is predicted. CSAT Prediction even reveals past satisfaction scores for customers who open multiple cases, so agents can adjust their own scripts to drive better outcomes.
For $1-billion enterprises, better customer experiences generate more than $800 million over 3 years. Are you delivering?
Sprinklr Modern Care ensures that you know exactly what customers really think of your brand experience – and how you can improve. Connect with our experts to discuss your goals and use cases.
Only Sprinklr automates customer surveys across so many channels.
The omni-channel survey builder eliminates the redundant work of creating surveys on a channel-by-channel basis – simplifying the work of hearing your customers’ voice everywhere conversations happen.
72% of brands say that improving customer experience is their top priority. Know where you stand with Sprinklr.
CSAT Prediction leverages the industry’s most sophisticated AI engine to analyse every single message and reaction that comes through your contact centre – identifying trends so your agents and bots can drive better outcomes every day.
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Unify your contact centre to make your customers happier and empower your team.
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Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
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