Plan, publish, and measure customer engagement consistently across channels
Social Experience Core
Can you coordinate each team’s social engagement on all the digital channels you have? With Sprinklr’s Social Experience Core, social data and insights are accessible across the entire platform. Your ability to moderate, understand customer profiles, govern all messages, and manage content, will help your company keep the customer at the center of everything.
View your campaigns, events, and posts in one place to empower a more collaborative marketing strategy. Mix and match content filters – like channel, campaign, account, status, and date – to see what’s most relevant to you.
Create, store, and organize all content for easy access.
Plan the right content with a global calendar.
Schedule, deploy, analyze targeted messages across channels.
Organizing content messages and assets across various social accounts (brands, locations, etc.) and the plethora of social channels (Facebook, Twitter, etc.) can be really overwhelming. Sprinklr’s Planning module provides a planning process that works in tandem with marketing processes and a fully integrated marketing platform.
Measure the impact of your digital assets through our highly organized content library
Set content permissions, embargo dates, and expiration dates to ensure content is used in the right place at the right time – and by the right person. Use engagement metrics to generate ideas for new material.
Maximize your investment in content sourcing and production.
Manage your multimedia content and deployment across all social channels.
Share and reuse winning content across the organization.
Pull consistent, aggregated content metrics across all social networks.
Surface top performing content and producers across your company.
Automatically group inbound messages into designated cases, with a unique ID and owner assigned to each case. This enables a more rapid and consistent customer service experience from case creation to resolution.
Case Management gives brands the ability to compile messages into a shared “case” for greater context – which messages relate to the same topic/case? Which cases are resolved or still pending? Which cases are high priority and actively worked on? Sprinklr Case Management provides instant collaboration around case details and progress, so resolution happens faster.
Use decision trees to create rules that enforce any process – even while you’re asleep. Automatically route and tag inbound messages, trigger ads based on volume thresholds, or update audience profiles with listening data.
Enhance operational efficiency.
Reduce and simplify workload and effort.
Perform bulk actions in one fell swoop.
Focus on important tasks by delegating repetitive, tedious ones to software algorithms.
Streamline and enforce compliance requirements with rules.
Assemble similar users based on department, role, location, or department into a common profile for provisioning. Then, easily wrangle the constantly changing titles, permissions, and employment of your users.
Harness a simple way to manage user provisioning in distributed, global organizations
Manage, monitor, and govern thousands of distributed users and accounts.
Safely and efficiently share and reuse content globally.
Report on both local and organization-wide activity.
Gather data from all your social channels in one place to see the whole picture. Dive deep and customize metrics to capture what’s working – and why. Share and send beautiful, custom reports to highlight successes.
Drive business outcomes based on historical and ad-hoc data.
Analyze the insight you need to control, adapt, and drive business outcomes.
Tweak and adapt operational and marketing tactics.
Track content-driven engagement and conversion metrics.
Identify your team’s most effective and productive members.
"Serving our guests remains at the center of everything we do. Sprinklr’s platform is at the heart of that effort. Listening to customers and driving value at every part of the business."
Keri La Ra, Director Global Social Media Strategy
"With Sprinklr, we have so much reporting power."
"With Sprinklr, we can show our social teams, colleagues, and management where we’re seeing success where we have gaps, and how we can apply lessons from one channel or brand to other areas."
"Sprinklr has given us an efficient workflow method, where content can be produced, reviewed, scheduled, and measured all within one shared interface."
"Sprinklr allows us to listen to our viewers, see spikes in conversations, and understand what is driving those conversations so we can engage on a global scale as The Voice airs all over the world."
Bluette Sjardin, VP Online Channels
"Adding the Listening module is shifting our entire approach to social lead gen, from people we already knew about to people we’d never heard of before. That’s not a change in degree, it’s a fundamentally different way of using the platform, one that provides Nimble Storage with a real competitive edge."
Michael Kieran, Senior Manager Social Marketing
"The coolest thing I saw was right when I stepped off the stage and looked at one of the monitors, there was a real-time post of a photo of me. People were sharing more because they saw posts featured in real time. People were nudging each other and saying, ‘Whoa! Hey, look at that!' "
Evan Carroll, Founder
"How would we contextualize the [Art & Writing Awards] show using the students and their participation and their input? It had to be through social media."
Billy DiMichele, VP Creative Development
"When the kids were filling the house at Carnegie Hall and we were rolling the first playlist on the Sprinklr Command Center, kids started to see their content, and that of course, made them want to post more content -- more opportunities to be on the big screen. We met and surpassed our hashtag mention goals."
Morgan Baden, VP Corporate Communications
How Alamo Drafthouse created a social infrastructure built for scale
How LogMeIn utilized Sprinklr to analyze social data
How Nimble Storage drives leads through social
How Dell increased sales by 150% on Black Friday
How U-Haul unites its marketing and care teams
How Starwood streamlines customer service across 1200+ channels
How Groupon manages relationships with 15 Million followers
How Castrol USA ran a successful social media campaign
How McDonald’s stays ahead of the competition
How Talpa used Sprinklr to drive social engagement on The Voice globally
How High Five put the FOMO in marketing
How the Loop Loft boosted return on Ad spend by 400%