Modern Care
Die weltweit erste Lösung für eine proaktive Digital-first-Customer-Experience.

Produkte von Modern Care entdecken

Einheitlicher Service

Customer-Care-Verwaltung über mehr als 30 digitale Kanäle von einer KI-gesteuerten Plattform aus

Self-Service-Community

Aufbau und Verwaltung einer in Ihre Care-Strategie integrierten Online-Community

Live-Chat

Schnellere Antwort mit personalisiertem, datengesteuertem persönlichem Kundensupport

Conversational AI und Bots

Reduzieren Sie Kosten durch Automatisierung häufig gestellter Fragen mit Conversational AI-Bots

Kundencenter-Einblicke

KI-gestützte Echtzeitdaten und -einblicke für einen proaktiven Kundenservice

Kundencenter-Automatisierung

Automatisieren Sie Workflows und Prozesse – für eine bessere Erstlösungsquote

Agentenassistenz

Sofortige Analyse von Unterhaltungen sowie Anzeige von Vorhersagen, Vorschlägen und Hinweisen

Wissensdatenbank

Ermöglichen Sie Agenten und Kunden den direkten Zugang zu den benötigten Antworten

Modern Research
Treffen Sie fundierte Entscheidungen dank proaktiver, KI-gestützter Einblicke auf Grundlage vollständiger Customer Experience-Daten.

Produkte von Modern Research entdecken

Social Listening

Voice-of-Customer-Insights in Echtzeit auf digitalen und traditionellen Kanälen

Wettbewerbs-Insights und -Benchmarking

Analysieren Sie die Performance Ihrer Inhalte mit der von Wettbewerbern und führenden Marken

Product Insights

KI-Insights aus Bewertungen und Social Media: Wie Kunden über Ihre Produkte denken

Location Insights

Standortbasierte Echtzeitanalyse von Markenerlebnissen von Angesicht zu Angesicht

Visual Insights

Visuelle Intelligenz in Echtzeit für sinnvolle Verknüpfungen in der digitalen Welt

Media Monitoring und Analytics

Verknüpfen Sie Stories in Social Media und Nachrichten, um eine lückenlose Messung der Medienerfolge zu erhalten

Modern Research Lite

Beginnen Sie mit einer kostenlosen 30-tägigen Testversion für Social und Digital Listening. Keine Kreditkarte erforderlich.

Social Engagement & Sales
Liefern Sie ein positives Erlebnis, das Ihrer Markenpersönlichkeit entspricht – in allen digitalen Kanälen.

Produkte von Social Engagement & Sales entdecken

Social Publishing & Engagement

Planung, Verwaltung und Messung von Markeninhalten über mehr als 30 Kanäle von einer Plattform aus

Sprinklr Distributed

Verteilte Teams stellen markengerechte Social Media-Erfahrungen bereit

Conversational Commerce

Generieren Sie mehr Umsatz durch Social Media mit einer auf persönlichen Chats basierenden Commerce-Lösung

Bewertungen & Reviews

Umwandlung wertvoller Verbraucher-Insights in Conversion-fördernde Assets

Modern Marketing & Advertising
Bauen Sie einen guten Markenruf auf und schützen Sie diesen, indem Sie an jedem Punkt im Marketinglebenszyklus Maßnahmen ergreifen.

Produkte von Modern Marketing & Advertising entdecken

Kampagnenplanung und Content Marketing

Sparen Sie Zeit, managen Sie das Markenrisiko und steigern Sie den ROI mit KI-gestützten Insights

Marketinganalysen

Verschaffen Sie sich einen einheitlichen Überblick über die Kampagnenleistung auf über 30 Kanälen und Daten von Drittanbietern

Advocacy

Fördern, messen und optimieren Sie die Mitarbeiter-Advocacy für Ihre Marke in den sozialen Medien

Social Advertising

Steigerung Ihres ROAS, Förderung der Zusammenarbeit, Risikominderung und Vereinheitlichung des Reportings

Alle Produkte
31 Produkte. 4 stabile Produktsuiten. Alle auf der einzigen Unified-CXM-Plattform entwickelt.

Beliebte Anwendungsfälle

Kundenservice

Nahtloser Kundenservice auf über 30 digitalen Kanälen

Helpdesk

Mehr als 30 Kanäle für KI-gestützte Analysen, Vorhersagen und Vorschläge an einem Ort

Social Listening

Voice-of-Customer-Insights in Echtzeit auf digitalen und traditionellen Kanälen

Kampagnenplanung und Content Marketing

Sparen Sie Zeit, managen Sie das Markenrisiko und steigern Sie den ROI mit KI-gestützten Insights

Social Media-Automatisierung

Planung, Verwaltung und Messung von Markeninhalten über mehr als 30 Kanäle von einer Plattform aus

Online-Communitys

Helfen Sie Kunden, voneinander zu lernen, und reduzieren Sie die Arbeitsbelastung Ihrer Agenten

Social Suites

Konsolidierung aller Ihrer Social Media-Anforderungen in der einzigen einheitlichen Social Suite

Social Advertising

Steigerung Ihres ROAS, Förderung der Zusammenarbeit, Risikominderung und Vereinheitlichung des Reportings

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Sprinklr is Named to the Forbes 2019 Cloud 100  

Sprinklr is ranked 28th out of 100 companies
Recognized for its consistent growth, values-driven culture, and happy customers

NEW YORK – September 11, 2019 — Sprinklr, the world’s first Unified Front Office Platform for Modern Channels, today announced that it has been named to the Forbes 2019 Cloud 100, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. This is Sprinklr’s fourth year on the Forbes Cloud 100 list – the company has been recognized for its achievements every year since the list was first released in 2016. 
On September 24th, Sprinklr is celebrating its 10th anniversary. Being recognized by Forbes is a testament to Sprinklr’s consistent growth over the past decade, its values-driven culture, its unified front office platform, and its commitment to creating memorable customer experiences. Sprinklr’s CEO and Founder Ragy Thomas started Sprinklr in his spare room in 2009, and today the company works with more than 70% of the 100 companies on the Forbes 2019 World’s Most Valuable Brands list and has 1,500 employees in 15 countries to support global clients. Sprinklr’s last funding round was more than three years ago and valued the company at $1.8 billion.

“Sprinklr was founded with the mission to help brands make their customers happier. How do you make people happier? You listen to them. You learn from them. And you show them love,” said Ragy Thomas, founder and CEO, Sprinklr. “The annual recognition from Forbes highlights our commitment to helping brands create great customer experiences across modern channels. Thank you to every employee, customer and partner for working together and winning together. Thank you for helping us lead the social software market and now define the customer experience management market. Looking forward to another decade of helping brands make their customers happier.”  

Sprinklr celebrates with more than 1,000 customers. What they say:  
  • “Sprinklr is a beast. I have never experienced a tool that is as robust and customizable. If you think you’re familiar with social listening and social customer care management, I can attest that Sprinklr is likely bigger, badder and deeper. I have both a Marketing and Computer Science background, and I love being able to challenge the tool’s capabilities and go down data black holes. And through all this, what I like best is certainly our Success team. They are just as data-nerdy as my team is and willing to tackle tool optimizations without hesitation,” said Ericka Kurtz, Social Marketing & Business Intelligence Director, MGM Resorts International.

  • “My role at Microsoft is to provide our marketers, customer care agents, researchers, and basically anyone who needs a social management solution with the technology to achieve their business objectives. The technology I have deployed across the company to do that is Sprinklr. With such a broad set of capabilities — whether you’re looking for social listening, paid media, outbound publishing, or engagement – Sprinklr is the platform we turn to,” said, Tyler Smith, Senior Engineering Program Manager, Microsoft.  

  • “We’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack,” said Sneha Jain, Digital Business Optimization – Mobile App, McDonald’s

  • “When we looked at our social platforms, we knew we didn’t want a point solution because of our scale. We also knew we wanted a sophisticated tool that would help us reach customers on their preferred channel and speak in an authentic voice. With Sprinklr, we took customer experience online to a completely different level. Our audience has now become one of our best advocates,” said Americo Silva, Global Head of Digital and Social Media, Shell. 

  • “We experimented with different point solutions, but they ultimately created inefficiencies, breakdowns in the process, and exposed us to a lot of risk…It was important for us to find a partner that could help deliver against the vision we outlined for social. Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social but across the web. Insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help,” said Andy Freeman, Head of Social Media, Digital & Marketing Transformation, Santander UK. 

  • “When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment, and customize their reports – all things we couldn’t do with past solutions,” said Lori Seaman, Director of Innovation & Interactive Marketing, AAA Club Alliance. 

Additional Resources:
About Sprinklr

Sprinklr (@Sprinklr) is the world’s first Unified Front Office Platform for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has 22 offices in 15 countries and works with more than half of the Fortune 500, 70% of the 100 companies on the Forbes 2019 World’s Most Valuable Brands list, and more than 1,000 global enterprises, including: AllstateMcDonald’sMicrosoftNASANikePhilipsProcter & GambleSamsung, SantanderShell, and Verizon.

About Bessemer Venture Partners

Bessemer Venture Partners is the world’s most experienced early-stage venture capital firm. With a portfolio of more than 200 companies, Bessemer helps visionary entrepreneurs lay strong foundations to create companies that matter, and supports them through every stage of their growth. The firm has backed more than 120 IPOs, including Pinterest, Shopify, Yelp, LinkedIn, Skype, LifeLock, Twilio, SendGrid, PagerDuty, DocuSign, Wix, and MindBody. Bessemer’s 15 partners operate from offices in Silicon Valley, San Francisco, New York City, Boston, Israel, and India. For more information, please visit www.bvp.com.

About Forbes

The defining voice of entrepreneurial capitalism, Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most-influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 120 million people worldwide through its trusted journalism, signature LIVE events, custom marketing programs and 40 licensed local editions in 70 countries. Forbes Media’s brand extensions include real estate, education and financial services license agreements. For more information, visit: https://www.forbes.com/forbes-media/.

About Salesforce Ventures

Salesforce is the fastest growing top five enterprise software company and the #1 CRM provider globally. Salesforce Ventures—the company’s corporate investment group—invests in the next generation of enterprise technology that extends the power of the Salesforce Customer Success Platform, helping companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world’s largest cloud ecosystem and the guidance of Salesforce’s innovators and executives. With Salesforce Ventures, portfolio companies can also leverage Salesforce’s expertise in corporate philanthropy by joining Pledge 1% to make giving back part of their business model. Salesforce Ventures has invested in more than 300 enterprise cloud startups in 20 different countries since 2009. For more information, please visit www.salesforce.com/ventures.

Sprinklr PR Contact

Rachel Alvarez 
PR@Sprinklr.com

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