Modern Care
La solución proactiva y digital-first de experiencia del cliente líder en el mundo.

Explora los productos de Modern Care

Atención unificada

Gestiona la atención al cliente en más de 30 canales digitales desde una sola plataforma impulsada por IA

Comunidad de autoservicio

Construye y gestiona una comunidad online integrada a tu estrategia de atención

Live Chat

Responde más rápido con una atención personalizada y basada en datos

IA conversacional y bots

Reduce costos al automatizar consultas con bots e IA conversacionales

Inteligencia del centro de contacto

Datos e insights basados en IA que promueven una atención al cliente proactiva

Automatización del centro de contacto

Automatiza workflows y procesos e impulsa más resoluciones al 1er contacto

Asistencia para agentes

Analiza conversaciones al instante y obtén predicciones, sugerencias y alertas

Base de conocimiento

Facilita a los agentes y clientes el acceso a las respuestas que necesitan

Modern Research
Toma decisiones en función de las investigaciones proactivas impulsadas por IA. Estas se basan en el conjunto más completo de datos de la experiencia del cliente.

Explora los productos de Modern Research

Social Listening

Insights sobre la voz del cliente en tiempo real en canales digitales y tradicionales

Insights y Benchmarking Competitivos

Analiza el rendimiento de tu contenido vs. otras marcas y la competencia.

Product Insights

Insights con IA de reseñas y redes sociales: Sentimientos de los clientes con tus productos

Location Insights

Análisis en tiempo real de las experiencias de marca, basado en ubicaciones

Visual Insights

Inteligencia visual en tiempo real que impulsa conexiones significativas en el ámbito digital

Media Monitoring & Analytics

Conecta historias en las redes y las noticias y mide tu earned media

Modern Research Lite

Ponte en marcha con una prueba de monitoreo social y digital, gratis por 30 días. No necesitas tarjeta de crédito.

Modern Marketing & Advertising
Construye y protege la reputación de tu marca. Toma medidas en cada punto del ciclo de vida de marketing.

Explora los productos de Modern Marketing & Advertising

Planificación de Campañas y Content Marketing

Con insights basados en IA: gestiona el riesgo de marca y aumenta el ROI

Marketing Analytics

Visualiza el rendimiento de tus campañas en 30+ canales y datos de terceros

Advocacy

Fomenta, mide y optimiza la promoción de la marca por parte de tus empleados en las redes sociales

Social Advertising

Aumenta tu ROAS y la colaboración, reduce riesgos y unifica los informes

Todos los productos
31 productos. 4 suites de productos sólidos. Todo esto en la única plataforma unificada de CXM.

Casos de uso populares

Atención al cliente

Mejora la experiencia de atención al cliente en más de 30 canales digitales

Centro de ayuda

30+ canales de análisis, predicción y sugerencias con IA en un solo lugar

Social Listening

Insights sobre la voz del cliente en tiempo real en canales digitales y tradicionales

Planificación de Campañas y Content Marketing

Con insights basados en IA: gestiona el riesgo de marca y aumenta el ROI

Automatización de redes sociales

Planifica, gestiona y mide el contenido de la marca en más de 30 canales desde una sola plataforma

Comunidades Online

Ayuda a los clientes a aprender de otros y reduce la carga de los agentes

Conjuntos de aplicaciones para medios y redes sociales

Consolida todas tus necesidades de redes sociales en la única Social Suite unificada

Social Advertising

Aumenta tu ROAS y la colaboración, reduce riesgos y unifica los informes

CXM unificada
Clientes
Nuestra historia
Carta del fundador
Sala de prensa
Empleos
Cultura y talento
Relaciones con los inversores
Contáctanos
Iniciar sesión

Sprinklr is Named to the 2020 Forbes Cloud 100

Recognized for the fifth year in a row as a leading software company 

NEW YORK, NY — September 16, 2020 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that it has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. Sprinklr is recognized for the fifth consecutive year on the Forbes Cloud 100 list, based on an evaluation process that ranks companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%).

As the world moves even more online due to the coronavirus pandemic, companies must adopt cloud technologies that create digital-first experiences. Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the modern capabilities they need to serve connected customers, and enables the entire front office to work together to deliver a more unified customer experience.

Sprinklr’s Strongest Year Yet: 

Sprinklr’s recognition on the 2020 Forbes Cloud 100 list follows a number of unprecedented milestones for the company over the past 12 months:

  • Raised $200 million at a $2.7 billion valuation, and secured an additional $150 million in convertible securities.

  • Released 1,500+ new features across its five products including: Sprinklr Live Chat to enable real-time conversations on a brand’s website and mobile apps, new AI-powered capabilities like Smart Responses for care agents, and Sprinklr Sandbox to provide an isolated environment to test, train, and troubleshoot.

  • Named the only leader in The Forrester Wave™: Social Suites, Q4 2019, making Sprinklr a leader in all five Forrester social Wave reports. Sprinklr has also been named a leader by Frost & Sullivan (Customer Value Leadership Award), Forbes (Cloud 100), Gartner (2020 Customers’ Choice), G2 Crowd (Leader, Summer 2020), TrustRadius (Top Rated 2020), and Adweek (Readers’ Choice for Best of Tech Award 2020). 

  • Acquired Nanigans’ social advertising business, and announced new integrations with ServiceNow and Google.

Comments on the News: 

“For five years now, we have ranked the best and brightest emerging companies in the cloud sector,” said Alex Konrad, Forbes editor of The Cloud 100. “With so many businesses growing fast in the cloud, from data infrastructure to marketing, it’s harder than ever to make the Cloud 100 list – but with more elite company if you do. Congratulations to each of the 2020 Cloud 100 honorees and the 20 Rising Stars honorees poised to join their ranks!”

“As customers increasingly connect to brands on digital channels, cloud-based Customer Experience Management technology is now critical for success,” said Ragy Thomas, CEO & Founder, Sprinklr. “Our vision has always been to build a software platform that breaks down silos and helps brands make customers happier. We’re humbled to be recognized for this vision for the fifth year in a row, and are grateful to every employee, customer and partner for helping us define the customer experience management market.” 

Additional Resources: 
About Sprinklr

Sprinklr (@Sprinklr) is the Customer Experience Management (CXM) platform for modern enterprises. We help organizations listen to, engage, and reach customers and citizens across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900 employees helping the world’s most valuable enterprises make their customers happier.

About Bessemer Venture Partners

Bessemer Venture Partners is the world's most experienced early-stage venture capital firm. With a portfolio of more than 200 companies, Bessemer helps visionary entrepreneurs lay strong foundations to create companies that matter, and supports them through every stage of their growth. The firm has backed more than 120 IPOs, including Pinterest, Shopify, Yelp, LinkedIn, Skype, LifeLock, Twilio, SendGrid, PagerDuty, DocuSign, Wix, and MindBody. Bessemer's 15 partners operate from offices in Silicon Valley, San Francisco, New York City, Boston, Israel, and India. For more information, please visit www.bvp.com.

About Forbes

The defining voice of entrepreneurial capitalism, Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 160 million people worldwide through its trusted journalism, signature LIVE and Forbes Virtual events, custom marketing programs and 40 licensed local editions in 70 countries. Forbes Media’s brand extensions include real estate, education and financial services license agreements. For more information, visit the Forbes News Hub or Forbes Connect.

About Salesforce Ventures

Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce Ventures, the global investment arm of Salesforce, invests in the next generation of enterprise technology that extends the power of the Salesforce Platform. Salesforce Ventures is building the world's largest ecosystem of enterprise cloud companies and extending that technology to customers. Portfolio companies receive funding, strategic advisory, and operating support, and can easily join Pledge 1% to make giving back part of their business model. Salesforce Ventures has invested in more than 400 companies, including DocuSign, GoCardless, Guild Education, nCino, Twilio, Zoom, and others across 22 countries since 2009. For more information, please visit www.salesforce.com/ventures.

Productos

Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesPlataformaExperiencia educativaCitizen ExperienceIA de Sprinklr Sandbox de SprinklrPortal para desarrolladores
English (US)
English (GB)
Español
Português
Français
日本語
Deutsch
PrivacidadPreferencias de cookiesModern Slavery StatementIndex EgalitéTérminos