Omnichannel customer care on modern channels with Sprinklr Care and AI

Thursday, September 29, 2022, 01:00 PM UTC

Vinay Kudhail, Peter Murray

60 minutes

In this session, you will learn how 

Sprinklr Modern Care is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer identifies intent and sentiment and routes customers to the right support — all in real-time.

Engage at scale

Listen and engage customers across 30+ digital and traditional channels, seamlessly blending public data with your exclusive private chat and email data to create a 360º view of customer needs.

Reduce service costs

Move conversations from IVR to lower-cost digital channels, where chatbots can handle routine issues or hand off seamlessly to agents — with AI prompts to help them deliver the best responses for each conversation.

Boost revenue

Tap into purchase intent from public data sources and route those messages to reps to close the sale — enabling service, sales, and marketing to come together and reach the right customers at the right moment.


Vinay Kudhail

Lead Solutions Consultant - Global Strategic Accounts


Peter Murray

Client Director - Global Strategic Accounts


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Thursday, September 29, 2022, 01:00 PM UTC

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