Omnichannel customer care on modern channels with Sprinklr Care and AI
Vinay Kudhail, Peter Murray
In this session, you will learn how
Sprinklr Modern Care is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer identifies intent and sentiment and routes customers to the right support — all in real-time.
Engage at scale
Listen and engage customers across 30+ digital and traditional channels, seamlessly blending public data with your exclusive private chat and email data to create a 360º view of customer needs.
Reduce service costs
Move conversations from IVR to lower-cost digital channels, where chatbots can handle routine issues or hand off seamlessly to agents — with AI prompts to help them deliver the best responses for each conversation.
Tap into purchase intent from public data sources and route those messages to reps to close the sale — enabling service, sales, and marketing to come together and reach the right customers at the right moment.
Lead Solutions Consultant - Global Strategic Accounts
Client Director - Global Strategic Accounts
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