Modern Care
The world's leading digital-first, proactive customer experience solution.
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Unified Care

Manage customer care on 30+ digital channels from one AI-powered platform

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start exploring research insights powered by the only Unified-CXM platform

Modern Sales & Engagement
Deliver a positive experience that’s true to your brand — no matter where your customers go digitally.
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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Review

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.
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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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WEBINAR

Unified-CXM… with a splash of bourbon

Join Sprinklr and Horse Soldier Bourbon for an hour of bourbon samples, war stories, and exploring the power of Unified-CXM.

The only thing better than discovering how to harness the power of the world’s only unified customer experience management (Unified-CXM) platform — and create seamless, omnichannel customer engagement and service opportunities at every step — is enjoying world-class bourbon while you do it.

In this exclusive live streaming event, you’ll join Scott Neil from Horse Soldier Bourbon in learning the unique story behind his brand, walking through a tasting of three bourbons (which we’ll ship to you in advance — along with a signed full-sized bottle!), and an interactive demo of Sprinklr’s platform and industry-leading AI engine, including:

  • How to understand what customers think about your products, your brand… and your competitors

  • How actionable insights from 30+ digital and social channels give you a competitive edge

  • How sales, marketing, research, and customer service teams can leverage a single source of truth to drive stronger results — and create better experiences for customers

Speakers

Scott Neil
COO
Horse Soldier Bourbon
Joe Eskenazi
SVP, AMER Sales and Success
Sprinklr
Io Hanson
Manager, Solutions Consultancy
Sprinklr
Miles Kirkpatrick
DVP Midwest Sales
Sprinklr

Register now for the Roundtable

Originally broadcast on Thursday, August 26, 2021

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