How to Embrace the 4 Stages of Digital Care Maturity in Telecommunications

The telecommunications industry depends on the ability to deliver exceptional customer service in an environment of fast-changing customer expectations. Customers have moved to social channels to ask questions, look for help or raise concerns. In addition, the volume of engagement on these channels has increased dramatically. Having the ability to listen as well as respond on these customer-preferred platforms is critical.

Sprinklr can help. We have the unique ability to help anticipate and integrate each customer’s preferred interaction channel in a unified and collaborative way that is fully powered by AI. You can listen to customers across social, messaging, chat, and web, and then automatically route inbound messages to the right agents to quickly resolve customer issues.

In this webinar, we’ll share how you can:

  • Retain and attract customers and improve CSAT by giving them industry-leading customer experiences

  • Reduce operational costs and streamline internal routing processes by leveraging AI

  • Keep your high performing Agents — improve their job satisfaction and help them better assist customers with AI-driven automatic responses and real-time customer data


Valentin Dura
Senior Solutions Consultant
Ash Morzaria
Telco Vertical Lead, APJ

Access the webinar on demand

Originally broadcast on Monday, August 10, 2020


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