With 145 million active users every day, Twitter is a key channel where customers talk about their experience with your brand—and where your brand should be providing best-in-class customer care. But what does stellar support on Twitter look like?
Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices. Watch as Joe Rice, Data & Enterprise Solutions, Twitter and Sprinklr executives Grad Conn, CXO, and Scott Owen, Global Technical Support AVP share key highlights from the Twitter Customer Care Report, including:
Adoption: How prevalent is the delivery of customer care via Twitter?
Best practices: Which approaches provide value for customers and represent excellence in customer care?
Scalability: How can you efficiently manage care on Twitter, in addition to dozens of other social and messaging channels?
Internal talking points: How can you sell the importance of care on Twitter to upper management?
Don’t miss this opportunity to hear industry leaders summarize what your peers and competitors are doing to delight their customers on Twitter, and what you need to build into your own customer care strategy. And if you haven’t downloaded the full Twitter Customer Care report yet, get it here.