Modern Care
La solution d’expérience client numéro un mondiale, proactive et axée numérique

Découvrez les produits de Modern Care

Unified Care

Gérez le customer care sur + de 30 canaux à partir d’une plateforme IA

Communauté en libre-service

Façonnez et gérez une communauté en ligne intégrée à votre assistance

Live Chat

Agissez vite grâce au support clientèle personnalisé et axé sur les données

IA et bots conversationnels

Réduisez les coûts en automatisant les demandes courantes avec des bots d’IA conversionnels

Contact Center Intelligence

Données & insights en temps réel par l’IA, pour un service client proactif

Contact Center Automation

Automatisez les workflows/processus, boostez les résolutions au 1er contact

Agent Assist

Analyse les conversations en direct avec prédictions, suggestions, alertes

Knowledge Base

Offrez aux agents et aux clients un accès direct aux réponses attendues

Modern Research
Prenez des décisions sur la base de recherches proactives reposant sur l’IA et s’appuyant sur les données les plus complètes en matière d’expérience client.

Découvrez les produits de Modern Research

Social Listening

Analyse la voix du client en temps réel sur les canaux numériques et traditionnels

Competitive Insights & Benchmarking

Comparez vos performances à celles des concurrents/meilleures marques

Product Insights

Analyse IA des avis et médias sociaux : retour des clients sur vos produits

Location Insights

Analyse live et selon le lieu des expériences face à face avec les marques

Visual Insights

Intelligence visuelle en direct pour des connexions riches sur le numérique

Media Monitoring & Analytics

Liez les histoires sur les médias et les actualités pour évaluer les acquis

Modern Research Lite

Commencez par un essai gratuit de 30 jours de social et digital listening. Aucune carte de crédit n’est requise.

Modern Marketing & Advertising
Bâtissez et protégez la réputation de votre marque et agissez à chaque étape du cycle de vie marketing.

Découvrez les produits de Modern Marketing et Advertising

Planification de campagne et Content Marketing

Temps et ROI accrus et moins de risques pour la marque avec les données IA

Marketing Analytics

Vue des résultats de la campagne sur plus de 30 canaux et données tierces

Advocacy

Encouragez, évaluez et optimisez la promotion de votre marque par les employés sur les médias sociaux

Social Advertising

Boostez ROAS et collaborations, limitez les risques, unifiez le reporting

Tous les produits
31 produits. 4 suites de produits robustes. Le tout, sur la seule plateforme unifiée de gestion de l’expérience client.

Cas d’usage populaires

Service client

Des expériences de service client fluides sur plus de 30 canaux numériques

Help Desk

+ de 30 canaux - analyse, prédiction et suggestions par IA au même endroit

Social Listening

Analyse la voix du client en temps réel sur les canaux numériques et traditionnels

Planification de campagne et Content Marketing

Temps et ROI accrus et moins de risques pour la marque avec les données IA

Social Media Automation

Planifiez, gérez et mesurez le contenu sur 30 canaux depuis une plateforme

Communautés en ligne

Aidez les clients à se connaître et allégez le travail des agents

Social Suites

Regroupez vos besoins en médias sociaux sur la seule suite sociale unifiée

Social Advertising

Boostez ROAS et collaborations, limitez les risques, unifiez le reporting

Unified-CXM
Clients
Notre histoire
Lettre du fondateur
Presse
Carrières
Culture et talent
Relations avec les investisseurs
Contactez-nous
Connexion

Sprinklr Introduces the Next Generation of Unified Modern Care for Faster Service, Engagement at Scale, and Increased Revenue 

New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform  

NEW YORK, NY — October 4, 2021 –– Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the next generation of Sprinklr Modern Care, adding powerful AI and automation to help companies unify case management and agent engagement in a single contact center software solution. New features in Sprinklr Modern Care include: Conversational AI and Bots, Contact Center Automation & Intelligence, Live Chat Video Calling and an enhanced Self-Service Community

Sprinklr is announcing this news in celebration of CX Day on October 5th, which highlights the importance of customer experience professionals around the world. 

Messaging Businesses Across Channels is the New Normal

Today, organizations are managing an influx in customer service questions across traditional and modern channels. At the same time, 75% of people expect a business to respond to them in 5 minutes or less on any channel, in a unified brand voice. The rise of inquiries across channels combined with increased customer expectations creates a massive challenge for organizations. 

New Features in Sprinklr Modern Care  

Sprinklr Modern Care is a customer service solution that solves omnichannel challenges for organizations in every industry. Modern Care makes unified, frictionless service a reality across 35+ channels, including live chat, social, messaging, email, SMS, voice, and video — so customers can always connect on their terms, and organizations can always respond as one company. 

Sprinklr is helping companies create a unified, digital contact center with the following new features:

Conversational AI and Bots: Reduce service costs by 98+% and immediately reduce case volume with Conversational AI that analyzes customer messages in real time to understand intent, context, and sentiment — then uses AI chatbots to provide automated, human-sounding responses that reflect the conversation. With no coding required, companies can easily customize and deploy bots in most languages across channels.

With Conversational AI, The World Health Organization is powering its Facebook Messenger and WhatsApp chatbot – the WHO Health Alert – which automatically answers commonly asked questions related to COVID-19. As a result, WHO is able to communicate with millions of users in Arabic, English, French, Hindi, Italian, Spanish and Portuguese at the same time – which wouldn’t be possible with human customer service. This has helped WHO go directly to the public to ensure they are informed and reduce their need to rely on traditional media channels for communication. 

Contact Center Automation & Intelligence: Resolve cases quickly with Contact Center Automation by turning routine customer queries into guided step-by-step instructions that agents can follow based on real-time analysis of conversation and intent. With Contact Center Intelligence, companies get immediate insights on agent quality scores, products, processes, and performance.

Contact Center Automation uses AI-powered intent tagging to automatically identify, tag, and prioritize customer conversations

Live Chat Video Calling: Respond to customers 82% faster with AI-powered live chat. Companies can collect valuable data to inform better agent-led resolutions, predict customer issues, and proactively reach out with personalized 1:1 support. Customers can see products in a store, show any product issues, talk through purchase questions, and more.  

Self-Service Community: Improve customer loyalty and boost profit margins with an online community portal. Customers can help themselves to the information they need while supporting other customers in the process. 

Comments on the News: 

“We chose Sprinklr because we know they’re as obsessed with customer experience as we are, and that they've built modern technology -- with everything from AI-powered chatbots to IVR deflection, all on one unified platform -- that can become the foundation of everything we do when it comes to caring for our customers,” said SimpliSafe’s Chief Customer Experience Officer, Doug Woodard. 

“Companies in every industry around the world are struggling with costly outdated customer care technology that leaves agents ineffective and customers disappointed. With customer expectations increasing, it’s time for companies to embrace a unified, digital care strategy,” said Pavitar Singh, Chief Technology Officer, Sprinklr. “With our latest Sprinklr Modern Care innovations, we’re further accelerating time to value for companies who want to unify their customer care into the digital age.” 

About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Produits

Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesPlateformePour l'éducationCitizen ExperienceSprinklr AISprinklr SandboxPortail développeur
English (US)
English (GB)
Español
Português
Français
日本語
Deutsch
ConfidentialitéPréférences de cookiesDéclaration sur l'esclavage moderneIndex EgalitéConditions générales