Modern Care
The world's leading digital-first, proactive customer experience solution

Explore Modern Care's products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build and manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalised, data-driven one-to-one customer support

Conversational AI and Bots

Reduce costs by automating routine enquiries with conversational AI bots

Contact Centre Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Centre Automation

Automate workflows and processes – and drive more first-contact resolutions

Agent Assist

Analyse conversations instantly and reveal surface predictions, suggestions and alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research based on the most complete set of customer experience data.

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Social Listening

The real-time voice of customer insights on digital and traditional channels

Competitive Insights and Benchmarking

Analyse your content’s performance against competitors and best-in-class brands

Product Insights

AI insights from reviews and social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social and news for a complete measure of earned media

Modern Research Lite

Get started with a free 30-day trial of social and digital listening. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle

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Campaign Planning & Content Marketing

Save time, manage brand risk and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on more than 30 channels and third-party data

Advocacy

Encourage, measure and optimise employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk and unify reporting

All products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular use cases

Customer Service

Deliver seamless customer service experiences across more than 30 digital channels

Help Desk

More than 30 channels of AI-powered analysis, prediction and suggestions — in one place

Social Listening

The real-time voice of customer insights on digital and traditional channels

Unified Care

Manage customer care on more than 30 digital channels from one AI-powered platform

Social Media Automation

Plan, manage and measure brand content across more than 30 channels from one platform

Online Communities

Help customers learn from each other – and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk and unify reporting

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