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OMNICHANNEL CUSTOMER SERVICE SOFTWARE

Satisfy the 93% of customers who expect seamless omnichannel customer service.

Your customers may jump from channel to channel, but no matter where they go, they’re looking for a continuous, reliable experience. With AI-powered omnichannel customer service from Sprinklr Modern Care, your enterprise can deliver consistent, personalized service every time  — by unifying case management across 30+ digital channels on one central platform and giving agents a 360-degree view of the customer.

Cost savings of 25%

reported by the 49% of businesses leveraging online communities.

Aberdeen Group

Feature - Care - Omnichannel Customer Service - Satisfy the 93% of customers who expect seamless omnichannel customer service.
Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Increase first contact resolution by 72%.

Modern Care unifies conversational data, omnichannel context, and communication across channels and interactions on a single platform — helping agents deliver personalized, fast service even at first contact.

Raise CSAT scores by 16%.

Customers get frustrated when they have to repeat information. Sprinklr transforms every support incident into a one-touch experience — by simplifying the resolution process, accelerating time to resolutions, and boosting customer satisfaction.

Avoid unnecessary escalation costs.

When you unify your customer service across channels, provide 360-degree visibility into previous interactions, and supercharge agent conversations with Smart Responses, you can accelerate time to resolution and eliminate costly escalations — saving you time, money, and customers.

How can omnichannel customer service software help enterprises retain 89% of their customers?

Organizations that fail to empower contact center agents with available customer data and insights are ones that fail to deliver consistent omnichannel customer experiences. How can your agents gain the customer visibility they need to deliver personalized experiences across 30+ modern digital channels?

Omnichannel customer service software from Sprinklr Modern Care is built on the world’s only unified customer experience management (Unified-CXM) platform. This unique approach brings case management, agent desktop, and customer data together in one place — creating a seamless agent experience that turns every conversation into a seamless, human experience. The result: empowered agents, better experiences, and happier customers.

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Create more human experiences with omnichannel customer service software from Modern Care.

Connect with our experts to discuss your specific customer service goals and use cases.

Increase customer satisfaction by 5.4x with consistent, continuous support.

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Serve customers on the channels they use most — 30+ social and messaging platforms, live chat, SMS, email, and even online communities — with one continuous experience.

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Make agents 40% more productive with AI-powered insights.

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Omnichannel customer service from Sprinklr Modern Care streamlines all cases into a single platform to ensure a smooth experience across all touchpoints.

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Save your agents 2.6K work days with a unified platform.

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Provide agents with a complete view of the customer in one screen to streamline conversations and expand channel coverage easily.

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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%.

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Get the Essential guide to AI for customer service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

Read user reviews
G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a customised demo of Sprinklr Modern Care – and find out how it creates better customer experiences at every touchpoint.

  • Manage customer service across more than 30 digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimise your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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