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MODERN CARE

The world’s leading digital-first, proactive customer service experience.

90% of consumers look for immediate responses to service questions¹ – and voice systems can’t keep up. Sprinklr Modern Care is the only digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across more than 30 channels and scale service with a human touch.

Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Built on the only AI-powered Unified-CXM platform.

Modern Care is fuelled by the most advanced, sophisticated AI engine built for the enterprise – analysing billions of conversations in real time, identifying intent and sentiment, and routing customers to the right resource at the right time.
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Connect with customers on 3x more channels.

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Modern Care’s AI identifies customer intent and sentiment, automatically creates support cases and routes them to the right agent with the right information.

Make your agents 30% more productive.

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Help agents ramp up quickly and effectively with sequential prompts that guide them through the interaction, delivering step-by-step talking points and next-best actions to drive a better, more reliable customer experience.

Get real-time, actionable feedback.

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Project the satisfaction of each customer interaction in the Agent Console in real time – so agents get live feedback, and supervisors get automatic notifications if the sentiment becomes too negative.

Find out more about Customer Satisfaction (CSAT)

Discover the most comprehensive digital-first solution.

Product - Care - v.3 - Discover the most comprehensive digital-first solution.Product - Care - v.3 - Discover the most comprehensive digital-first solution.Product - Care - v.3 - Discover the most comprehensive digital-first solution.
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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%.

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Bring customer care into the digital age.

Engage at scale

Listen and engage customers across more than 30 digital channels, including social media, messaging and virtual communities – seamlessly blending public data with your exclusive private chat and email data to create a 360º view of customer needs.

Deliver great service, faster

Move conversations from IVR to lower-cost digital channels, where chatbots can handle routine issues or hand off seamlessly to agents, with AI prompts to help them deliver the best responses for each conversation.

Boost revenue

Tap into purchase intent from public data sources and route those messages to reps to close the sale – enabling service, sales and marketing to come together and reach the right customers at the right time.

1,500%

increase in first contact resolution

21x

decrease in response time

2.6k

working days saved by support teams

40%

reduction in handle time

Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

Read user reviews
G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

Get the Essential guide to AI for customer service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

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Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a customised demo of Sprinklr Modern Care – and find out how it creates better customer experiences at every touchpoint.

  • Manage customer service across more than 30 digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimise your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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Source: 1. Hubspot 2020

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