Capture customer experience measurements and insights in real time. All in one place.
97% of brands say they struggle with turning vast amounts of unstructured data into actionable insights. But with AI-powered Modern Research from Sprinklr, you can transform data from millions of conversations – including 200 billion historical messages across 30+ digital channels – into actionable insights for your entire business, giving you a single, unified, 360° view of your customers to drive faster, smarter business decisions.
of marketers say their organisations are ineffective at turning customer data into insights and actions
Sprinklr is trusted by the world's biggest brands
What if there were a better way to turn customer data into insights?
Sprinklr Modern Research is how leading brands become customer-centric – by interpreting customer data at scale, identifying opportunities and building smarter strategies.
Turn AI-powered listening into a competitive advantage.
Sprinklr gives you a better understanding of feedback on your products and services – plus key insights into your competitors’ offerings and strategies – so you can identify critical market trends and capitalise on unmet customer needs.
Build your business with real-time customer insights.
With our AI engine, you can transform the real-time voice of customer data into actionable insights – and then share it in all formats and on all devices across your entire organisation to fuel collaboration and innovation.
Reduce risk and protect your brand.
Modern Research empowers your team with real-time insights on current events, viral events and brand crises before they become consequential – so you can make proactive, informed decisions about your owned media strategies and tactics.
Improve CX at every touchpoint.
Transform customer feedback into actionable strategies – wherever your customers are.
Tap into real conversations from billions of consumers on more than 35 social, digital and messaging channels – and leverage AI to enrich that data, uncover actionable insights and engage with your audience more effectively than ever before.
Power business growth with insights.
Be ready to identify opportunities whenever and wherever they appear – and take advantage.
Our AI automatically groups and combines coverage across traditional and modern channels for individual brand stories – ensuring you always capture true share-of-voice and earned media value metrics.
Get proactive about crisis management.
Ensure that your brand is always forewarned, forearmed and ready to deal with any challenge.
Get a comprehensive view of your brand and customers – including real-time sentiment analysis – with AI-powered visual technology that detects brand logos and text within images across all of your digital channels.
How McDonald’s keep their customers lovin' it.
Driving growth with data
With Modern Research, McDonald’s collects customer data across more than 30 digital channels – and leverages it to drive creativity, growth, efficiency and competitive advantages.
Building better experiences
Sprinklr helps McDonald’s put customers at the centre of its business decisions by listening to them in real time across social, digital and messaging channels.
Protecting the brand
McDonald’s uses Smart Alerts across its business units to keep everyone up to date on potential brand headlines and important customer feedback.
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q3 2021
Sprinklr is recognised as a Leader in Social Suites by Forrester Research, for the ability to deliver 'across all social media needs at equal depth – listening, customer service, organic publishing and advertising – plus some secondary social products, like influencer management and employee advocacy'.
‘Sprinklr good for large companies’
‘At our company, we manage multiple channels across several US states, and each channel has a unique audience and voice. Sprinklr makes social media management and tracking metrics easy.'
– Review on G2
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