Automation Engine
Build your business logic and automate regular workflows
Lack of actionability due to siloed insights not connected to Marketing, Corporate Communications, Advertising and Product teams.
Unreliable Insights derived from incomplete social and public digital data.
Generic, irrelevant insights due to lack of Industry-specific AI models.
Actionable Insights due to integrated social Listening connected to marketing, Corporate Communication, Advertising and Product teams.
Insights derived from largest repository of public digital data due to partnerships, data access and syndication rights of social channels and messaging platforms.
Accurate, relevant insights powered by AI which is tuned for Industry and language.
Manual, inefficient keyword analysis for product, service and competitive insights.
Not readily scalable to multiple markets, languages and departments.
Offline, manual tracking of actions taken on insights with no accountability.
AI-powered automated product insights, service insights and crisis detection.
Seamless expansion to more brands and markets leveraging automation, governance and AI-tuned per language.
Insights and follow up can be tracked leveraging integrated task management and collaboration.
Inadequate crises detection framework due to incomplete social, messaging and digital data.
Crisis detection restricted to volumetric Keyword-based alerts, leading to false positives.
Siloed, Inefficient crisis mitigation due to manual routing, escalation and offline tracking of tasks management.
Crisis detected using largest repository of public digital data due to partnerships, data access and syndication rights of social channels and messaging platforms.
AI-powered crisis detection which is proactive and more accurate.
Fully-integrated crisis management connecting marketing, corporate communication, legal, executives with unified asset management, workflow and collaboration.
Listen to largest conversations of public digital data
Leverage AI to uncover product, service, audience and image insights
Distribute insights, collaborate with all departments and take insights to completion
Intelligent System to engage with customers and prospects.
Helps identify areas of improvement of overall product experience by quantifying and benchmarking the experience against competitor products
Helps identify broken aspects of your customer journey by quantifying experience at each touch point and by benchmarking with competitors.
Detect brand logos, objects, scenes, activities, gender, emotions expressed within an image
Understand what matters to an audience segment by discovering their preferences, affinities and opinions
Quickly filter out unwanted messages leveraging inbuilt spam detection which identifies advertising and inappropriate content
Compare engagement strategy of your brand and competitors by understanding factors behind engagement
Helps proactively detect crises before they become viral or consequential
9 advanced Workflow Automation features enable practitioners to get more done, faster. And maybe even get home in time for dinner.
Build your business logic and automate regular workflows
Building blocks of similar words which can be reused across topics and themes
Create themes to quickly categorise current and future data using a combination of 100+ dimensions (message, profile, visual etc.)
Quickly block keywords, sites and authors from all listening topics
Distribute insights to various stakeholders within your organisation
Insightful, Use-case specific dashboards which are tailored for each industry
Quick and easy way to create insightful reports. Sprinklr does the heavy lifting and take away the learning away of report creation
Allows to quickly bring in offline data , other marketing channel data to get holistic insights
Sprinklr generates millions of dollars of value for our customers – the 45 primary business use cases below illustrate how Sprinklr can deliver positive business outcomes for your organisation.
You like your customers... but do you love them? Don’t wait any longer -- 9 out of 10 of the world’s most valuable brands are already creating epic customer experiences with Sprinklr.
Sprinklr helps you improve modern customer experience management through care, research, engagement, advertising, and marketing – all while helping your organisation increase revenue, reduce costs, mitigate risk, and deliver real value to your customers.
Because love means never having to say you missed an opportunity to improve CXM.
Already a customer and need some love? Email: support@sprinklr.com
Give us a call: +44(0) 20 3868 5365