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We are leveraging the power of the world's largest social platforms and messaging apps while adapting our proven Sprinklr CXM platform for the public sector in order to combat misinformation, serve citizens ... and most importantly, to save lives.”
People have migrated to social platforms and messaging apps – modern channels – which represents an opportunity for governments to combat the infodemic AND create a more responsive citizen-centric communications infrastructure.
Based on our Sprinklr CXM platform which has been refined by more than a decade of use by the world's largest organizations, Sprinklr has adapted our proven platform to the needs of the public sector as a Citizen Experience Management platform. The platform can be implemented within 7 days, enabling governments to bring immediate relief to panicky citizens.
Information Intelligence enables government, state and local agencies to use all digitally available data in decision making, in understanding where the next hotspot is, and in gaining insights into public opinion and knowledge.
Gain understanding from publicly available conversations using COVID-19 trained Artificial Intelligence (AI).
Alert key stakeholders of trends in real-time through AI-detected anomalies.
Use public, digital conversations and AI to visualize the impact of the virus as it spreads, and where responses may be breaking down.
Show aggregated data from multiple sources in automated presentations that recap key statistics, themes and topics of conversation.
Provide transparency and enable digital task forces with a central hub for real-time information with interactive displays.
Public Communications enables government, state and local agencies to provide citizens with the latest public health data, content and announcements, as well as combat misinformation.
Plan initiatives on one shared calendar across multiple levels of government.
Collaborate on content development and use AI to ensure compliance with messaging guidelines.
Manage approved assets centrally to ensure consistency.
Automate workflows to have outbound content reviewed and approved via iOS or Android mobile app.
Publish content across all digital channels in a coordinated and planned approach.
Modern Citizen Hotline enables government, state and local agencies to engage with citizens en masse or 1-to-1 via modern channels (automated or live) to alleviate the burden on call centers.
Divert high-volume traffic from call centers to modern channels such as social media, messaging, chat and text.
Extend existing bots to modern channels or create a new bot to automatically ask questions, learn more, and suggest agency-approved guidance.
Enable live chat on government and agency webpages to provide real-time citizen support.
Create and manage cases within the Citizen Experience Management database.
Leverage AI and rules to “triage at scale” and assign messages that warrant action based on specializations or resource availability.
Citizen Portal enables citizens to register themselves and others as vulnerable citizens, potential carriers or currently infected and access current information.
Divert high-volume traffic from call centers to modern channels such as social media, messaging, chat and text.
Extend existing bots to modern channels or create a new bot to automatically ask questions, learn more, and suggest agency-approved guidance.
Enable live chat on government and agency webpages to provide real-time citizen support.
Create and manage cases within the Citizen Experience Management database.
Leverage AI and rules to “triage at scale” and assign messages that warrant action based on specializations or resource availability.
Private Communications enables government, state and local agencies to monitor, check-in and support citizens.
Provide citizens with proactive assistance, best practices, information and support.
Provide health care workers with tools to check-in with registered population segments.
Activate automated check-ins with selxf-quarantined citizens and monitor less fortunate or less able population segments to route and respond to basic human needs as necessary.
Use AI and modern channels to monitor quarantine compliance.
Ensure that the vulnerable are separated from carriers or potential carriers.
Sprinklr enables governments to listen, learn and serve on modern channels — the 15 primary government uses cases below illustrate how Sprinklr can deliver positive outcomes for your employees, your agencies, and your citizens.
At a global level, nobody is safe until everyone is safe. To achieve this goal, we need to work with citizens, government employees, and volunteers to manage the ongoing health of their communities. And most importantly, everything must revolve around the citizen.
Working closely with partners such as Accenture, we can stand up a new nation-scale country instance in as little as 7 days. This enables immediate action by a country to battle the spread of the pandemic and the infodemic.
Sprinklr CXM is a tool that enables government agencies at all levels to process and manage publicly available and self-reported data to enable tracing, tracking, communication, and quarantining to combat the spread and impact of the Coronavirus pandemic.
To safeguard citizen privacy and enable government to comply with applicable laws:
