Sprinklr for Government:
Citizen Experience Management
Ragy Thomas
Founder & CEO, Sprinklr
People have migrated to social platforms and messaging apps – modern channels – which represents an opportunity for governments to combat the infodemic AND create a more responsive citizen-centric communications infrastructure.
Based on our Sprinklr CXM platform, refined by more than a decade of use by the world's largest organizations, Sprinklr has adapted our proven platform to the needs of the public sector as a one-of-a-kind Citizen Experience Management platform. The platform can be implemented within 7 days, enabling governments to bring immediate relief to concerned citizens.
Gain understanding from publicly available conversations using COVID-19 trained Artificial Intelligence (AI).
Divert high-volume traffic from call centers to modern channels such as social media, messaging, chat and text.
Plan initiatives on one shared calendar across multiple levels of government.
Leverage AI & omnichannel reporting to listen to public conversations & gain a real-time understanding of citizen awareness, sentiment, satisfaction and politicized agendas.
Reduce the demand on systems, call centers, and support functions by utilizing A.I. to triage and respond to the influx of communication inbound across modern channels.
Create clear, consistent messaging that combats misinformation, addresses current events, and responds to citizens' needs by leveraging AI-powered reporting insights.
Make better informed budgeting decisions and optimize resource and service access by using AI to examine citizens' needs and experiences.
Efficiently respond to urgent citizen concerns by enabling prioritization and collaboration on inbound inquiries across departments, divisions, and offices.
Enhance productivity of cross-functional teams as they collaborate with context in a single platform with a unified global calendar and centralized asset management.
Understand public opinion, trends, and concerns in real-time to detect impending issues at their earliest stage and decrease crisis response time.
Ensure early visibility into crises & appropriate response with an AI-based early warning system and escalation process across departments and offices.
Eliminate the risk of unauthorized communications activity by deploying an auditable governance structure that manages user access and permissions based on roles and responsibilities.
Citizen-centric. Privacy focused. Security obsessed.
Sprinklr CXM is a tool that enables government agencies at all levels to process and manage publicly available and self-reported data to enable tracing, tracking, communication, and quarantining to combat the spread and impact of the Coronavirus pandemic.
To safeguard citizen privacy and enable government to comply with applicable laws:
Sprinklr CXM is a tool that enables government agencies at all levels to process and manage publicly available and self-reported data to enable tracing, tracking, communication, and quarantining to combat the spread and impact of the Coronavirus pandemic.
To safeguard citizen privacy and enable government to comply with applicable laws:
Citizens participate
by opting in
Citizens control their own data, and can access or have it deleted at any time
Citizen data is protected
using Sprinklr data security
standards