What’s better than making customers happy? Making them happier.
What’s better than making customers happy? Making them happier.
And even better? Improving your ROI at the same time. It starts with understanding what your customers want. And then doing what matters most. Sprinklr makes that possible – at scale.
And even better? Improving your ROI at the same time. It starts with understanding what your customers want. And then doing what matters most. Sprinklr makes that possible – at scale.
Listen
3.8 billion people connected online.
34+ social, messaging and chat channels. Modern customers having conversations about what’s important to them.
Learn
2.5 quintillion petabytes of conversations in Tweets, photos, blog posts, videos, and more. Unstructured data, transformed into actionable insights.
Happier
Personalized engagements. Faster response times. New products. Positive brand sentiment. Higher CSAT scores. Happier customers, happier you.
Happier Case Studies
Happier Case Studies
McDonald’s gives people breakfast all day and reverses 14 quarters of decline
1
Listened
McDonald's combed through thousands of digital conversations as far back as 2008 to hear what menu options were most important to their customers.
2
Learned
They learned that there was a groundswell of desire for breakfast to be served past morning and launched All Day Breakfast.
3
Happier
Customers can get breakfast food whenever they want. And McDonald's reversed 14 consecutive quarters of decline.
Microsoft improves customer engagement by responding to advocates nearly 30% faster
1
Listened
Microsoft struggled with how to understand customer sentiment across 40 million conversations on 1,800 social media accounts in 66 languages.
2
Learned
They learned around 90% of customers just wanted to engage with the company, not complain.
3
Happier
Microsoft identified their brand advocates and delivered 1:1 personalized, shareable messages to them 30% faster. And customers can now interact directly with the company.
Airtel prioritizes customer cases and reduces response time from 420 to 20 minutes
1
Listened
Airtel customers seeking support were often waiting up to seven hours for a response to their issues.
2
Learned
The company needed a more unified approach for responding to emails and social posts across 6 locations and over 30 business units.
3
Happier
Customers get answers in minutes, not hours. And 3,000 agents use a single, unified platform to achieve significant time-savings for their customer care operation.