Entity Specific Settings for Live chat
Updated
Options unique to Live Chat are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Live Chat from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view and are required to fill in the Entity Specific Settings screen.
Note: To get an insight on getting permissions, accessing the Data Connector, installing the connector, and the various entity types supported in Sprinklr, refer the following links:
Selecting Case in Entity Selection Screen
Clicking on the Install Connector option in the Record Manager opens the Entity Selection screen. After clicking on Entity dropdown, select Case under Entity.
Navigating Entity Specific Settings Screen
If you select the System Entity, Case, you will be presented with the following choices:
Account Type: You can select the channel for which the cases will be created in this area. Data Connector now supports email, voice, live chat and source agnostic as account types.
Account: Each Universal Message created for a Case in Sprinklr is mapped to an account. The account field allows you to choose an existing account corresponding to the account type chosen above or lets you create a new account.
Default Language: You can select a default language for each message of the Case that is generated using the connector.
