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Editorial Calendar List View

When you select List View, you will see messages from the current month displayed in a list of rows. You can view previous or future months using the previous and next icons alongside the currently displayed month at the top of the Editorial Calendar, or set a custom date range by selecting the drop

Editorial Calendar

List View

Editorial Calendar Views

Knowledge Base Article

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Setting up Calendar Views

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Upgrade Live Chat SDK on React Native

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a detailed list of updates in this release, refer to the release notes.Current ReleaseLive Chat SDK Current Release: 13.0

Knowledge Base Article

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React Native

RS
Guided Workflow Screen Components - Radio Group

Overview Radio buttons are an effective input tool that enables customers to quickly and easily select a single option from a predefined set. They are particularly useful for simplifying decision-making and streamlining workflows.Key features of radio buttons include:Option Input: You can add option

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Screen Components - Rating

OverviewThe rating feature enables you to provide feedback or evaluate a product, service, or experience using a scale of values, often represented by stars. This intuitive tool is versatile and can be seamlessly integrated into guided workflows to achieve various objectives.Use Cases of the Rating

Knowledge Base Article

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Guided Workflow Canvas

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How to Bulk Import Ads for Optimization Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the different&

Knowledge Base Article

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Configuring Bulk Imports

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How to Clear Stop Loss Strategy Groups from Ads

Stop Loss evaluates and pauses ads that are exceeding your target CPA or not meeting your goal based on your configuration. However, at times, you want to be able to make some of the ads paused by Stop Loss active again so that they can start spending. Clear Stop Loss assists you with this action to

Knowledge Base Article

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Setting Up Stop Loss

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Guided Workflow Screen Components - Text Input

OverviewA text input is a fundamental user interface element that enables users to enter a single line of text. Commonly found in forms and applications, it serves as a versatile tool for collecting textual data from users. Text input fields can be configured with specific validation patterns, such

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Knowledge Base Article

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How to Setup Business Logic

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

GPT-AI

Community

Knowledge Base Article

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Community

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

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Supported Queries in Sprinklr Copilot for Marketing: Ads Reporting

The introduction of chat interface in the Sprinklr Copilot lets you ask queries about the data in your dashboard enabling you to interact with the dashboard in a more conversational way. Instead of searching through charts and filters, you can simply ask questions in the chat and receive clear, mean

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Stop the Workflow on an Entity

Initiation of a workflow can be done from various areas of the platform. Workflows sometimes need to be stopped after initiation. You can also stop workflows manually from the Production dashboards, Editorial Calendar, Third Pane & Campaigns sections as well.To Stop a workflow manuallyClick the

Stop Workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

About Link in Bio in Distributed

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed Admin)

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Audience Manager & DMP Roles & Permissions

This article delves into the comprehensive range of permissions offered within Audience Manager and DMP, elaborating the specific privileges granted to users who access these modules. Let's understand the diverse levels of access and capabilities available, effectively to manage audience data a

audience

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Audience Manager & DMP

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Overview

Sprinklr Video calling solution allows brands to make one-way or two-way video calls with their customers. Sprinklr Video Call requires no downloads or installations, and works seamlessly on Sprinklr live chat which can be embedded on website or mobile app. ​Sprinklr provides video call solution in

Knowledge Base Article

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Video Call

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Sprinklr Integration with Jira

The Sprinklr and Jira integration enhances collaboration between customer-facing and development teams by streamlining ticket creation and resolution processes. This connector bridges the gap between customer interactions and issue tracking, enabling more efficient workflows and improved customer se

Knowledge Base Article

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Overview

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Guided Workflow Screen Components - URL

OverviewThis is an extension of the text input. It also has a pattern for validation of the URL and a placeholder to show the end user the expected format of the URL.Various Fields in URL InputVarious Fields in URL ComponentAPI Name: The API Name is a unique identifier used to reference a particular

Knowledge Base Article

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Guided Workflow Canvas

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Locking & Unlocking of Users

Locking mechanism is important to ensure security for your users. Once locked, a user can be unlocked by either the admins, or via Sprinklr support. This article details out the locking and unlocking via the workspace/global admins.How can a user get Locked?When a user attempts to log in multiple ti

Knowledge Base Article

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Getting started

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Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

Ads Pivot

ads creative library

Roles and Permissions

Advertising

+2

Knowledge Base Article

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Ads Pivot