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Clone Macros

Overview Sprinklr now allows existing macros to be cloned. Cloning macros lets you quickly create new macros using the configuration of an existing macro. You can use this feature to create macros that will have similar configurations without having to manually enter individual fields for all macro

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Macros

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Leveraging Macros to Maximize Workflow Efficiency

How Macros help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros are used to execute multiple actions on an entity with a single click. It allows you to make multiple changes to entities at once, creating efficiencies in your workflows.Macro-level actio

Create Macro

Overview of Macros

Macros

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Macros

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Universal Search: Use Tweet URL To Search Tweet on Sprinklr

You can display a Tweet by inputting Tweet URLs into Sprinklr Search Bar. This will fetch the Tweet and the information associated with it. After fetching, you can perform actions like share, reply, retweet, etc. on that Tweet as per your requirement.

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Universal Search

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

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Facebook Ad Formats

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

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Facebook Ad Formats

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Knowledge Base Article

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Advanced Entities & Settings in Listening

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List of operators supported in Quick Search

Use advanced search operators to refine your search results in Quick Search and Research Query Dashboards.The following advanced search operators are supported in Quick Search –OperatorSyntaxDefinitionORSocial OR SprinklrSearch for messages that contain either "Social" or "Sprinklr&qu

Quick Search Operators

Quick Search

Knowledge Base Article

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How to use Quick Search?

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Listening Domains Lists

Organize your source management with Sprinklr's Domain Lists by focussing on valuable insights from the relevant websites with just a few clicks.Sprinklr's Domain List feature aids marketers and businesses that are looking to streamline their online listening and content management strateg

listening domains lists

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Knowledge Base Article

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How to use Quick Search?

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Snapchat as a Listening Source

Snapchat is a multimedia messaging app known for its disappearing content and real-time engagement, especially popular among younger audiences. When used as a listening source, Snapchat helps brands monitor how they are being talked about through public content such as Stories, Spotlight videos and

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Snapchat

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

Content Strategy Tab

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Introduction

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Add Multiple Conversion Locations to a Facebook Campaign

Promoted Object describes the object an ad set is promoting, such as a Page or App. In Sprinklr Ads Composer, you can add multiple promoted objects to your Facebook campaign. This will create separate Ad Sets for each promoted object. You can view and add different targeting and creatives for each p

Knowledge Base Article

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Create Facebook Ads

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Compose Facebook Click-to-WhatsApp Ads

You can use WhatsApp as a destination for your Facebook Conversion or Traffic campaigns within Ads Composer. Clicking on the ad call to action (Send WhatsApp Message) will send users from their Facebook feed to the WhatsApp chat where they can engage with your business.Use CasesCustomers can directl

Knowledge Base Article

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Facebook Ad Formats

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What are Ads Unique Metrics?

There are some metrics in the social channels which are termed as unique metrics. Unique Metrics give an accurate representation of how many distinct individuals viewed or acted on each entity level by discounting the redundant numbers you would otherwise report when an entity is viewed multiple tim

Knowledge Base Article

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What's Unique Metric

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Understand how Sprinklr identifies customer sentiment

Get acquainted with Sprinklr machine learning models to classify your customer conversations based on sentiment.Sprinklr Sentiment models are driven by Machine Learning. Training models for any language require a huge amount of data annotation. We have annotated close to a million mentions per langu

Sentiment Classification

Customer Sentiment

Listening Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

YouTube as a Benchmarking Source

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YouTube

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Quora as a Benchmarking source

Sprinklr supports Quora as one of its multiple Benchmarking sources. Quora is one of the leading question-and-answer sites. Available as a firehose stream, Quora integration will enable the research community to leverage in-depth, expertly written content on a wide variety of companies, issues, and

Quora as Benchmarking source

Knowledge Base Article

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Sources in Benchmarking

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NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

NSFW blurring

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Explore Lens

In Social Listening, you can create Explore Lenses, which are dashboard-based overlays. You can apply these Explore Lenses to a Listening widget and view data from the specified widget visualized in the widgets of the applied lens. You can use Explore Lenses to gain a quick understanding of the data

Explore Lens

Knowledge Base Article

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Advanced Entities & Settings in Listening