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Proactive Messaging

Be the first to connect with your website visitors by leveraging Create Profile API. With personalized messaging touchpoints, you can initiate meaningful conversations at the perfect moment, addressing customer questions and concerns, and even sending timely reminders on pending tasks.You can also g

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Proactive Messaging

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Integration Types Supported for MS Teams

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS Teams. Supported IntegrationsEmbed Based Content Feeds  Broadcast  ImportanceBrands

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Social - SES

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Integrations

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Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

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Conversion API Integration

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Email Event Notifications

Custom email event notifications are automated messages triggered by specific user actions or events in the community. These notifications are designed to enhance user engagement, streamline communication, and ensure users are informed about important activities, updates, or tasks.​Description of Em

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Email Notification

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Smart Comprehend Features and Functionalities

This article outlines key features and functionalities of the Smart Comprehend module. Recommending Language-Variant Articles Based on Agent Platform LanguageSmart Comprehend supports recommending knowledge-base article variants based on the agent’s platform language, even when the case language is

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Smart Comprehend

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Configure User Availability Status on Voice Call Assignment

Accurate agent availability is essential for effective case routing, capacity planning, and reporting. When a voice case is assigned to an agent, their availability status gets updated automatically to reflect their real-time engagement to prevent incorrect routing decisions and capacity overutiliza

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Additional Use Cases

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Measuring Performance via Golden Test Set

Before you start, See How to Setup Golden Test Set?Steps to view performanceMake sure that the Perfomance Calculation for the golden test has been processed.​​​​Switch to different versions to view and compare golden test set reports. You will view the following columns for each version.Support - Nu

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Set Up NLU Based Intents

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Add a KakaoTalk Account via Infobip

Sprinklr provides an enhanced KakaoTalk integration through Infobip, supporting both SangdamTalk (KakaoTalk’s two‑way conversational channel) and the Brand Messages API (for marketing campaigns). This unified setup enables brands to manage customer conversations and execute marketing initiatives sea

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KakaoTalk Account Addition

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Configure LINE Messages in Journey Facilitator

Using Journey Facilitator, you can configure and send LINE messages as part of your customer engagement workflows. LINE is a communication platform that provides messaging, voice calls, and video calls over the internet. By integrating LINE with Journey Facilitator, you can deliver personalized mess

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LINE

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Editorial Calendar in Project Manager

The Editorial Calendar in Project Manager gives you a visual representation of your projects, tasks, campaigns, and content in one place. It helps you track project progress, monitor task completion, and review campaign content from a single screen.This article explains how to access

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Editorial Calendar in Project Manager

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Compose Pinterest Idea Ads

Pinterest Idea Ads are immersive, multi-page formats that let advertisers bring their ideas to life through video and image content. These ads provide a creative canvas to inspire audiences and deliver the information they need to take action.This article explains how to create and publish Pinterest

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Publish Pinterest Ads

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Third-Party API Integration for Translation

You can enhance the global reach and efficiency of your content by seamlessly integrating third-party translation tools into your Sprinklr Knowledge Base workflow. With API integration, you can effortlessly send articles for translation to third-party translation tools.Note: To utilize this feature,

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Translating Content

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

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v18.5 Spring Release (May)

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

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18.11.1 Patch (Jan 13-17, '24)

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How to Build Dynamic Video Templates from Scratch

Sprinklr's video editing tool empowers users to craft bespoke video templates from ground up, facilitating the generation of singular or bulk assets. These assets seamlessly integrate into automated campaigns, facilitating direct utilization of these creatives within advertisements.​The Template Bui

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Video Templates - Part 1 (How to create a video template)

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Guided Workflow Application Manager

For external guided workflows, you have the capability to integrate them into an application, providing a means to define and customize their styling. This allows you to tailor the appearance and visual elements of the guided workflows according to the specific branding or design requirements.To Add

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Getting Started with Customer-Facing Guided Workflows

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ADR Policy for Social Listening Mentions

Social Listening captures public mentions across 30+ channels — social, news, TV, radio, and podcasts. Every stored mention consumes storage. Active Data Retention (ADR) caps how many stored mentions a customer can retain. The cap is expressed as a multiplier on the customer's purchased mention

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Active Data Retention (ADR)

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Customer-Facing Guided Workflows in Knowledge Base Articles

OverviewTo enhance customer self-service, incorporating step-by-step troubleshooting workflows into knowledge base articles can be highly beneficial. These interactive elements guide customers through a series of instructions, enabling them to resolve issues or accomplish tasks more easily.​When cus

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Guided Workflows in Knowledge Base Articles

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Integrate Adobe Customer Journey Analytics (CJA) with Sprinklr

The Sprinklr and Adobe Customer Journey Analytics (CJA) integration connects Adobe CJA reporting and analytics consumption directly within Sprinklr. This enables organizations to link social engagement with downstream business outcomes. By combining organic and paid social signals with Adobe CJA, te

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Adobe Customer Journey Analytics (CJA)

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

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Module Wise FAQs