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RS
Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Feed Setup

SH
Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

SH
Paid Rule Lookback Reporting Period

Automatically pause, send email notifications, tag, and do much more with your ad campaigns based on their recent performance.​Sprinklr allows you a way to take automated actions on Ads Sets, Ad Variants, and Paid Initiatives based on Paid Reporting data from variable lookback periods. Thi

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

SH
Ability to create sections

If you are creating a lengthy request form, it's helpful to organize the fields into multiple sections. Sections also help requesters consume a long form that has been organised into smaller sections.  When you create a new request form or edit an already existing request form, you will see “Ad

marketing

Knowledge Base Article

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Request Form Builder

RS
List of Supported QA Checklist Fields

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. In this article, we will guide you through the extensive fields and operators sup

26.1

marketing

ADS_CHECKLIST_POPULAR

Updated Article

+1

Knowledge Base Article

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How to setup QA Checklist?

RS
Create a View Policy for Ticketing Workflow

View Policy in Sprinklr defines which fields should be visible, mandatory, or read-only on the ticket (case) form based on the value of a primary field. This ensures that agents see only the fields relevant to the case they are working on, improving usability and reducing errors.A View Policy is a c

Service

Knowledge Base Article

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Create View Policy

RS
Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Live Chat

RS
Running Data Connector from Record Manager

Running a non-recurring connector from a Record Manager in Sprinklr essentially means to run one instance of a connector. For a non-recurring connector, you can only create entities using this option. Running a recurring connector from Record Manager involves setting up and executing a data synchron

marketing

Insights

social

Service

Knowledge Base Article

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Running Data Connector from Record Manager

RS
Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Knowledge Base Article

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Digital Data Extracts

SH
Section Configurations

Section Configurations is a feature that enables users to modify and customize individual sections within a community page. This feature allows brands to divide a page into multiple sections and create distinct sections that align with the organization's branding and goals. The feature's f

Service

Knowledge Base Article

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Page Layout

RS
Unified Reply Types

Sprinklr supports unified reply types in WeChat, allowing agents to send text and multiple media attachments in a single go within Care Console. These combined messages are automatically split into individual posts upon sending, ensuring compliance with WeChat's limit of 5 replies per customer messa

Service

Knowledge Base Article

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Engage with Customers on WeChat

RS
Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Dependencies

RS
Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

RS
Add a Viber Service Account in Distributed

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Distributed - SES

social

Social - SES

Knowledge Base Article

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Governance (Distributed User)

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

Service

Knowledge Base Article

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Knowledge Base

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

social

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

+3

Knowledge Base Article

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Governance (Distributed User)

RS
Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

Knowledge Base Article

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Functionalities

RS
How to Reduce Ad Campaign Creation Time via Cloning & Templates

Learn about cloning the existing ads, which provides you with an additional ad creation ability for the ads that you are distributing to the audiences.This video tutorial includes the following information:CloneQuick cloneA majority of advertising campaigns are created by cloning workflows, modified

marketing

Knowledge Base Article

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Functionalities

SH
How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

marketing

Advertising

Knowledge Base Article

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Configuration

SH
X Funding Instruments

Funding Instruments are the source of a campaign budget for advertising on X. In Sprinklr, you can view the details of your Funding Instrument that are already set in your X Account Manager and track various details such as Pacing, Status, etc. With this data displayed directly within Sprinklr, your

marketing

Knowledge Base Article

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Setting up Twitter in Sprinklr