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Creating and Configuring a Third Pane Layout

This article outlines a step-by-step walkthrough on how to create and configure a Third Pane Layout. Create a Third Pane LayoutStep 1: Navigate to Entity StudioGo to Entity Studio from the Sprinklr platform.Open Entity Manager.Select the entity for which you want to create a Third Pane Layout.Click

Knowledge Base Article

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Create and Configure Third Pane Layout

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How does the Product Insights model identify insights?

A mention is the base unit of analysis within Sprinklr Listening. One mention is equivalent to a single post or comment from a data source.Sprinklr’s Product Insights models identify insightful phrases or sentences within each mention, which are then mapped to relevant categories (L1/ L2/ L3) and se

Insights

Knowledge Base Article

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Advanced Concepts

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Create WhatsApp DM asset to be used in Journeys

In this article, you will learn how to create WhatsApp DM assets to be used in Journeys.Create a WhatsApp DM template in DAMClick on the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, click on Digital Asset Management within Plan.Click Create Asset in the top right corn

marketing

Journey Facilitator

Knowledge Base Article

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Create Assets for Journeys

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Change video thumbnails in a YouTube post

When it comes to YouTube videos, viewers will first see your thumbnail and title. This information gives them a glimpse of what your video is about and helps them decide if they want to watch it. Around 90% of the best-performing videos have custom thumbnails. You can now follow the steps in this ar

social

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Publishing with YouTube

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How to Optimize Ads Based on their Comment Sentiment via Rules

Monitor your campaign performances closely, mitigate risks by getting insights about any negative sentiments on your posts and optimize your campaigns for better performance.​Social networks are the most influential medium for finding inspiration for purchases. What other people say about a business

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Optimization Rules Using Comment Sentiment

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

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Knowledge Base Article

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Locked Out of Sprinklr Using the Wrong Username and Password Combination

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Styling Survey: Styling in Default Mode

Survey Styling offers the ability to customize the visual design of your surveys by adjusting elements like backgrounds, fonts, buttons, and more. This level of customization helps align the survey with your brand identity while enhancing the overall respondent experience. The result is a more engag

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Managing Workflows

The Workflows Record Manager in Customer Feedback Management offers a centralized platform for overseeing all workflows established within the Customer Feedback Management module. It enables you to see a list of current workflows, providing an overview of their statuses and configurations.You can re

Insights

Knowledge Base Article

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Managing Workflows

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Geo Map Widget

A Geo Map widget provides an easy-to-understand visual representation of data across different geographic regions. Each country is represented by a shade to reflect the value of the data being displayed.To add a Geo Map widgetNote: The Geo Map widget can be added to any custom Listening dashboard if

Geo map widget

Insights

Knowledge Base Article

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Types of Widgets

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Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Manage Projects

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

marketing

Knowledge Base Article

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Facebook

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Vanilla Forum - Account Addition

Introduction We have integrated our Sprinklr platform with Vanilla Forum, a highly customizable platform for building and managing online communities. This integration empowers you to effortlessly manage discussions, comments, and community interactions directly within Sprinklr. You can now engage w

social

Knowledge Base Article

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Account Addition - Vanilla Forum

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Add LinkedIn Company Account In Sprinklr

A LinkedIn Company Account allows you to represent your organization on LinkedIn. These pages can help LinkedIn members learn about your business, brand, products and services, and job opportunities. In this article, you will learn about how to add a LinkedIn company account in Sprinklr. StepsUnder

Service

Knowledge Base Article

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Account Addition

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Running Data Connector from Record Manager

Running a non-recurring connector from a Record Manager in Sprinklr essentially means to run one instance of a connector. For a non-recurring connector, you can only create entities using this option. Running a recurring connector from Record Manager involves setting up and executing a data synchron

marketing

Insights

social

Service

Knowledge Base Article

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Running Data Connector from Record Manager

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Control Visibility of your Workflow

After creating a Workflow you might also want to share your Marketing Calendar Boards with other users or restrict their visibility to prevent any changes from being made to it without authorization. The Share options allow users to do this. Users can do so by understanding how to access Workflow En

Visibility Control of Workflow

marketing

Hide Workflow

Workflow Engine

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Knowledge Base Article

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Workflow Actions

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How to Start Receiving Calls

When any inbound call gets assigned, a call popup appears with the relevant customer information.​​​​Call modal can be minimized by pressing the down arrow on the callpop and then it will be shown at right bottom as shown below:​​​Incoming CallsIncoming calls will appear as a pop up with customer de

Service

Knowledge Base Article

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Handle Inbound Calls

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How to use Message Validation?

Steps to use Message Validation​Open the Conversational AI Persona App and go to "Test". Click on "Message Validation"In the Messages Validated section, select Validate Message in the upper right corner of the window.To get model predictions, follow these steps:On the Validate Me

Service

Knowledge Base Article

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AI/NLP Testing

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement ColumnsClick the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage

Knowledge Base Article

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Telegram

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Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Tools