Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

RS
Configure Assign Agent Node in IVR

The Assign Agent Node in the IVR builder is used to route calls to a live agent or create a task for agent handling. It provides flexibility to define agent preferences, queue settings, and call behavior during assignment.PrerequisitesBefore configuring the IVR node, ensure the following requirement

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

How to Setup Business Logic

RS
How to Create a Discord Column in Sprinklr?

After the Discord server account is added to Sprinklr, you will be able to pull in all your Discord messages and replies for that server. In the Engagement Dashboard, Sprinklr offers different column types for Discord that can be added to the dashboard.PrerequisitesBefore you can add the Discord col

social

Service

Knowledge Base Article

 • 

Create a Discord Column

RS
Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Video Call Logs

Learn how you can access video call logs and any information recorded from your call history in your Video Call Log pane in Care Console.​Within the third pane of Care Console, you can view all the events that have happened during a video call on a case, for example, who cancelled the call, if there

Service

Knowledge Base Article

 • 

Additional Features

RS
Provider Capability Matrix

This document outlines the capabilities currently supported for each AI provider in AI+ Studio. This helps you understand which input and output modalities are available when configuring AI workflows.Capabilities by ProviderCapabilityAzure OpenAIGoogle VertexAmazon BedrockText as an InputSupportedSu

Sprinklr Service

marketing

Insights

social

+4

Knowledge Base Article

 • 

Provider and Models Settings in AI+ Studio

RS
Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Configuration Steps

RS
Merge Audio

The Merge Audio feature combines screen recordings and voice call recordings into a single, synchronized file, ensuring a seamless and consistent playback experience. This is especially useful when both recordings are enabled but differ in duration—such as during After-Call Work (ACW), where screen

Knowledge Base Article

 • 

Screen Recording

RS
Integrate Canva with Sprinklr

Sprinklr and Canva integration allow users to import Canva designs into Sprinklr Digital Asset Management (DAM) as assets. Users can browse and search Canva designs inside the Sprinklr UI, preview designs, and access metadata such as expiry date, description, version, and author details without swit

Platform

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

Integration Guides

SH
Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

Service

Knowledge Base Article

 • 

Account Addition

RS
Agent’s Override Settings

User group settings include assignment setups that individuals inherit from their respective user groups. These settings apply to all members of the group. Whenever a user is added to or removed from a group, their assignment settings automatically adjust according to the group's settings.If an admi

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Setting up Agents for Routing

RS
Setting Up Actions in Workflows

Actions are the tasks executed within a workflow once specific conditions are met or an event is triggered. They represent the operational steps that drive the workflow towards its intended outcome. By defining precise actions, youcan ensure workflows run efficiently and deliver consistent results.

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Setting Up Actions

SH
Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

 • 

Introduction

SH
Executing Guided Workflows via Rules

Configure the Rule for Triggering Create a case update rule to trigger the guided workflow.Set the triggering conditions as you would for any rule configuration.Under the rule’s action, select Trigger Process within the Universal Case category.Choose the specific guided workflow to trigger under Tri

Service

Knowledge Base Article

 • 

Initiating a Guided Workflow

RS
Use Work Week View in the Editorial Calendar

You can view the Editorial Calendar only for the work days in a week. You can select the days that you want to include in the work week, and create the workweek calendar. You can also view the post cards based on the workweek calendar that you create in the Editorial Calendar. Note: This capability

Editorial Calendar

Publishing - SES

About Editorial Calendar

social

+1

Knowledge Base Article

 • 

Editorial Calendar

SH
Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

+2

Knowledge Base Article

 • 

Privacy Guides

RS
Configure CRON Scheduling in Sprinklr

Cron‑based scheduling enables flexible, time‑based execution for importing data from external APIs, allowing precise control over when data synchronization runs. Earlier, the Source Import Data Connector supported only slot‑based scheduling, which restricted execution to predefined time windows and

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

 • 

CRON Scheduling

RS
Configure Custom Fields for Advocacy

Sprinklr's Custom Fields can be used to segment your advocates within Advocacy Marketing. When screening for advocates, screener questions can be utilized to help determine which potential advocates should be approved based on their answers.Note: Use of this feature requires that Advocacy Marke

Advocacy

Custom Fields

Advocacy - SES

social

+2

Knowledge Base Article

 • 

Enablements

SH
VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

+6

Knowledge Base Article

 • 

VK

SH
Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

Publishing - SES

social

Social - SES

Knowledge Base Article

 • 

Getting started with publishing

RS
Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

Service

Knowledge Base Article

 • 

Use-Case Deployments