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Add a KakaoTalk Account via Infobip

Sprinklr provides an enhanced KakaoTalk integration through Infobip, supporting both SangdamTalk (KakaoTalk’s two‑way conversational channel) and the Brand Messages API (for marketing campaigns). This unified setup enables brands to manage customer conversations and execute marketing initiatives sea

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Sprinklr Service

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KakaoTalk Account Addition

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Reporting Filters

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

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Configure Reporting

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Respond to X Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

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Publishing - SES

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Sprinklr Social

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Engage with your fans

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

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product:engagement

feature:system-admin-and-governance

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PowerReviews

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

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Custom Rich Menu

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How to Add Multiple Images in Dynamic Product Ads

Add multiple images in Dynamic Product Ads to showcase your products and attract more customers by providing them with more choices to browse through.Product images in Dynamic Product Ads are important to showcase your products and help people recognize them in your ads on Facebook and Instagra

marketing

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How to add multiple images in Dynamic Product Ads

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

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YouTube

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Configuration Steps

In order to enable this feature, please reach out to support at tickets@sprinklr.comClick the New Tab icon . Under the Sprinklr Service tab, select Live Stream Care within Listen.On the Live Stream Events window, click Add Live Stream in the top right corner.On the Create Your Live Stream window, ad

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Stream Chat

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Setting Up Actions in Workflows

Actions are the tasks executed within a workflow once specific conditions are met or an event is triggered. They represent the operational steps that drive the workflow towards its intended outcome. By defining precise actions, youcan ensure workflows run efficiently and deliver consistent results.

Sprinklr Insights

Insights

20.10

Updated Article

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Setting Up Actions

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How to Apply Dynamic Image Templates in Ads Composer

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

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Create & Manage Creatives at Scale

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

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Geo Location Templates

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How to Configure One Click Ad Buys

An admin has the option to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators use the pre-configured values and maintain consistency.Use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Spr

marketing

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Configure

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Restricting agents to use NDNC disabled dialer on Leads

Business problemUsually, the NDNC data (National Do Not Call registry) is stored at the Telco’s end, and the client and Sprinklr don’t have a view of this data. These numbers are not consented to call and are usually identified via DID numbers that have been purchased from Telco.Clients usually have

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Other Campaign Use Cases

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Ads Manager Find & Replace Macro

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. In this article, learn how it allows allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update tex

marketing

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Advanced Use Cases

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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

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How to Setup Business Logic

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Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

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Supported Features

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Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

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Microsoft Teams columns in the Engagement Dashboards

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MS Teams

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

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Reporting & Analytics

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Create a Forms Message

Messages for Business Forms allow you to create rich, multipage interactive flows for users on iOS and iPadOS devices using a single JSON payload.You and your brands may already have ideas which could benefit from this type of interaction. ​This template gives brands the opportunity to collect valua

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Apple Forms

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Reply to Slack Channel Messages via Engagement Dashboard

This article guides you through the steps to reply to Slack channel messages via the engagement dashboard.Steps to Reply to Slack Channel Messages via Engagement DashboardClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard,

social

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Slack