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Sprinklr Social: 26.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

RS
Grabbing User Lists in Bluesky

Sprinklr now enables you to import and view your Bluesky user lists in the engagement dashboard, allowing you to follow and interact with their posts. This integration enhances audience management by tracking relevant content and enabling direct engagement with users on the list.Steps to Grab User L

social

Knowledge Base Article

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BlueSky

RS
Speech-to-Text Transcription in Voicebots

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Language SupportWe offer standard ASR models for a diverse range of languages, including English

Service

Knowledge Base Article

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Automatic Speech Recognition(ASR)

RS
Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

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Storage Details

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Troubleshooting Citrix Media Offloading Setup Failures

This article provides information on some of the common Citrix Media Offloading setup issues and fixes:Failed to connect to Citrix HDX Websocket ServiceEnsure you are running Sprinklr within a Citrix VDI environment.Check if your current browser is whitelisted to connect with CtxHdxWebSocketService.

Sprinklr Service

New Article

Service

26.1.1

+1

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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Guided Workflow Custom Components - Custom App Widget

OverviewThe Custom App component in Sprinklr allows brands to seamlessly integrate third-party or external applications directly into guided workflows. These apps can be developed using the Custom Apps module available under platform settings (manage customer section)and then rendered within guided

Service

Knowledge Base Article

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Guided Workflow Canvas

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Naming Conventions

The Naming Convention Monitoring and Alert System actively scans your ad entities to detect inconsistencies in naming structures. It helps you maintain standardized naming across campaigns and ensures accurate mapping of custom fields through Reverse Naming Conventions. By identifying gaps

marketing

Knowledge Base Article

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Ads Manager Copilot

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Embed Advocacy Intranet Widget in MS SharePoint

Sprinklr allows you to view and discover advocacy content from your SharePoint intranet. This integration connects the Sprinklr Advocacy product to Microsoft SharePoint. Unify the advocates' experience by enriching, deflecting, and triaging appropriate interactions on modern channels to SharePo

Advocacy - SES

social

Sprinklr Social

Social - SES

+3

Knowledge Base Article

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Integrations Enablement (Advocacy)

SH
Guided Workflow Canvas

OverviewThe guided workflow canvas serves as the builder's workspace, where you can add nodes to execute different actions. By placing and connecting these nodes on the canvas, you can visualize the flow of your guided workflow through a clear and intuitive diagram. Here are the key functionalities

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Logging responses for Product Insights mentions

Review sources for Product Insights, like Amazon and Best Buy, do not currently offer API support for responding through a third party. Responses that you make natively can now be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a native

Insights

Knowledge Base Article

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Advanced Concepts

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Guided Workflow Screen Components - Phone Input

OverviewThe Phone Input component is used to collect phone numbers from users while ensuring they enter valid and properly formatted phone numbers. This component supports default country code functionality, simplifying the user experience by automatically pre-selecting the appropriate country code

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Who receives the Task Notifications?

Understand who all received notifications for all the tasks generated by the workflow engine across campaigns, sub-campaigns, outbound messages, media assets, and requests.Notification Preferences — Task Descriptions TaskDescriptionReceiver Controlled by Notification PreferencesTask Creation and Ass

marketing

Task

notifications

Knowledge Base Article

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Advanced Workflow

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Create A Column For Tweets

You can now get a better glance on your tweets, both promoted and unpromoted through engagement dashboards. You can even segregate for promoted tweets, or for different accounts using these X engagement columns. In this article, you will learn how to create such a column for tweets.​Note: To see com

social

Knowledge Base Article

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Engage with your fans

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Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Tools

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Customer-Facing Guided Workflows in Knowledge Base Articles

OverviewTo enhance customer self-service, incorporating step-by-step troubleshooting workflows into knowledge base articles can be highly beneficial. These interactive elements guide customers through a series of instructions, enabling them to resolve issues or accomplish tasks more easily.​When cus

Service

Knowledge Base Article

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Guided Workflows in Knowledge Base Articles

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Email Alerts for Content in Advocacy

You can set smart email alerts for the content you've created within the Rule Engine. This will make it easier to connect with your advocates by sending them weekly and monthly newsletters. This capability will increase your brand visibility, improve your brand recognition and provide you with

Publish Emails

Advocacy

Advocacy - SES

advocates

+6

Knowledge Base Article

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Enablements

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X Discovery - Search News

Search News helps you discover news stories by clustering related posts from X into unified narratives and enabling keyword-based search across recent discussions. It organizes scattered content into structured story clusters, helping you quickly identify key themes, track developments, and analyze

Knowledge Base Article

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X (Twitter)

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Service

Knowledge Base Article

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Setting up Queues based routing

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Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

marketing

troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs