Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.6K)

SH
Reporting on Smart Responses

How you can leverage Smart Response reporting to understand the usage of smart responses by agents.​You can view reports on Smart Responses predicted and used by the agents by creating widgets using Smart Response Dimensions and Metrics.To know more about the dimensions and metrics of the Smart Resp

Knowledge Base Article

 • 

Module Wise Use Cases

SH
URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions. &

experience:space

article:howto

product:engagement

URL Shortener Permissions

+3

Knowledge Base Article

 • 

URL Shorteners

RS
Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

Sprinklr Marketing

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

RS
Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

marketing

Knowledge Base Article

 • 

Governance

RS
Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

marketing

Insights

social

Service

Knowledge Base Article

 • 

Entity Specific Settings for Voice Cases

RS
Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

marketing

Insights

social

Service

Knowledge Base Article

 • 

Entity Specific Settings for Email

RS
Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Analytics Overview

SH
Configure Details in your Posts using Show Properties & Time Axis in Editorial Calendar

The Time Axis and Post Card Properties options in the Editorial Calendar help you view and manage content more efficiently. The Time Axis organizes messages by hour, making it easier to track scheduled posts throughout the day, while Post Card Properties allow you

Editorial Calendar

marketing

Editorial Calendar Views

Message Cards

Knowledge Base Article

 • 

Calendar Actions

SH
Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

Service

Knowledge Base Article

 • 

Knowledge Base

SH
Messages statuses and respective actions available in the Editorial Calendar

Message cards within the Month, Week, and Day periods of the Calendar view allow you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Message status icons (the small dot in the message on the account avatar) in the Editorial Calen

Editorial Calendar

marketing

Message

Knowledge Base Article

 • 

Calendar Actions

SH
Reschedule Messages in the Global Editorial Calendar

Within the Editorial Calendar, you are able to reschedule the Start Date and End Date of Messages. Usually, to make changes to a Message, you’d need to edit the message from the message publisher and update the scheduled date as required. Instead, you can also drag and drop messages to reschedule th

Editorial Calendar

marketing

Message

Knowledge Base Article

 • 

Recurring Posts

SH
Filtering in Editorial Calendar

In this article, you will learn how to apply a filter in Editorial Calendar. It can be done normally through the Add Filter option in the Editorial Calendar or you can create a quick filter and apply it for repeated usage. Use the filters to effectively view your content on the Editorial Calendar.To

Filter the Editorial Calendar

marketing

About Editorial Calendar

Actions in Editorial Calendar

+1

Knowledge Base Article

 • 

Calendar Actions

RS
Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations Enablement (Advocacy)

RS
What is Unified Data Connector

Unified Data Connector is a robust solution designed to streamline the integration of external data sources with the Sprinklr platform. It enables seamless data flow across systems, reducing complexities associated with manual data handling, and custom integrations.  ​Enablement Note:  To learn

marketing

Insights

social

Service

Knowledge Base Article

 • 

What is Unified Data Connector

SH
Ad Account Area Permissions

Ad Account permissions allow you to restrict specific ad accounts for different Users or User Groups within a specific area of Sprinklr Marketing (Ads). This allows certain users to view the ad accounts only in certain sections of the advertising platform, such as Ads Composer, Ads Manager and Ads R

marketing

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

 • 

Required Permissions on Sprinklr

SH
Agency Margin Ads Reporting Metrics & Dimensions

You can select from several metrics and dimensions to view the reporting data on your Agency Margin. This will help you analyze the reporting on campaigns and the margins set for your agency.To View Agency Margin Reporting DataClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, 

marketing

Knowledge Base Article

 • 

View Agency Margin Data

SH
How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

marketing

Knowledge Base Article

 • 

Automate your Report Generation

SH
Tasks in Production Dashboard

In this article, you will learn about the task view in Production Dashboard and the action you can take on tasks from the production dashboard.Note: With the addition of 'Request ID' as a grouping field within the Production Dashboard, you can conveniently track and manage tasks associated

marketing

Task

Production Dashboard

Knowledge Base Article

 • 

Overview

SH
LINE Welcome Messages

LINE Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your LINE account and can be used to let customer

social

Knowledge Base Article

 • 

Add a LINE Account

SH
Bulk Publishing - Organic Posts

Importing content in the Editorial Calendar is a great way to efficiently add a large volume of Messages, Campaigns, Sub-Campaigns, or Events. In this article, you will learn how to import content in bulk by uploading a CSV or Excel file to the Editorial Calendar.To import data into your calendar Cl

Editorial Calendar

marketing

import

Knowledge Base Article

 • 

Calendar Import & Exports