Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

SH
Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Insights

Knowledge Base Article

 • 

How to use Quick Search?

RS
Supported Queries in Sprinklr Copilot for Marketing: Ads Reporting

The introduction of chat interface in the Sprinklr Copilot lets you ask queries about the data in your dashboard enabling you to interact with the dashboard in a more conversational way. Instead of searching through charts and filters, you can simply ask questions in the chat and receive clear, mean

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Sprinklr Copilot for Marketing: Ads Reporting

SH
Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

SH
How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

marketing

Knowledge Base Article

 • 

Create Custom Audience

SH
Minimize Inconsistency in LinkedIn Demographics Data

To protect LinkedIn member privacy, demographic metrics were approximated. As the metrics were approximated, the data was not consistent with native while broken down by demographic dimensions such as Company, Job Title, etc. when comparing:Similar time ranges, for example, reporting on results over

marketing

Knowledge Base Article

 • 

LinkedIn Advanced Capabilities

RS
Data Management Nodes

This article explains the nodes in the Data Management section, providing an overview of their functionalities and usage within guided workflows. These nodes allow for efficient handling of data within Sprinklr’s platform, enabling users to retrieve, update, create, count, and delete records, as wel

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Screen Components - Hierarchical Picklist

The Hierarchical Picklist component enables brands to capture multi-level categorical information through a single, interactive dropdown. It is designed for use cases where the user must drill down through multiple layers of a hierarchy—such as Issue Category → Sub-Issue → Reason—within one consolid

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow - Secure Screen - Layouts

Overview The Layouts component is a powerful tool designed to organize and differentiate content effectively on the screen while optimizing space utilization. It includes features like a section divider to visually separate different segments for better clarity and flow. Additionally, it offers two-

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

marketing

PM_TASK_TIMELINE_VIEW

PM_TASK_SHEET_VIEW

PM_TASK_KANBAN_VIEW

+2

Knowledge Base Article

 • 

Sharing and Access

SH
View and Restore Previous Versions of a Rule

Overview In the Rule Engine, Sprinklr now displays previous versions of saved rules. A rule's previous versions will display the iterations of the rule as it has been updated and saved over time. You can select a past version to see the exact configuration of the at that time. You can also restore

video:no

Insights

restore previous version of a rule

social

+9

Knowledge Base Article

 • 

Rule Engine

SH
Universal Search: Use Tweet URL To Search Tweet on Sprinklr

You can display a Tweet by inputting Tweet URLs into Sprinklr Search Bar. This will fetch the Tweet and the information associated with it. After fetching, you can perform actions like share, reply, retweet, etc. on that Tweet as per your requirement.

experience:space

Input twitter URL

Insights

social

+10

Knowledge Base Article

 • 

Universal Search

RS
Custom Fields Usage

OverviewThis article outlines how to view the usage of custom fields across the platform. This feature enables users to easily identify where a custom field is referenced, including within process workflows, voice campaigns, business rules, guided paths, and work queues.By providing clear visibility

marketing

Insights

social

New Article

+3

Knowledge Base Article

 • 

Custom Fields

RS
Generating Trigger Based Personalized Links

Personalized Link Generation lets you automatically create unique survey links for each service case using Rule Engine automation.These links are generated in real time based on case activity and stored within the case itself, so they’re easy to use across channels like email, WhatsApp, or SMS throu

Sprinklr Insights

New Article

Updated Article

26.4

Knowledge Base Article

 • 

Personalised Links

RS
Introduction to Email Distribution

Email distribution enables you to send personalized survey invitation emails to clients instantly. These email distributions can be initiated in real-time, scheduled, or activated by external events, and can be configured through workflows.Business Use CasesPost-Transaction Feedback: Personalized s

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Email Distribution

RS
Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

 • 

Email Distribution

RS
Configuring Triggers

This article is a product configuration guide. It walks step‑by‑step through the trigger configuration interface and explains what each field does, using simple examples.​Accessing Triggers in Entity Studio : Access Entity Manager from the Entity Studio tab.Click Standard or Custom on the Entity Man

Knowledge Base Article

 • 

Triggers

RS
Account Health Alerts in Publishing

IntroductionEffective account management relies on understanding the reasons behind inactivity or other issues. Previously, the "inactive" filter on the Account Screen helped identify deactivated accounts, but it didn’t clarify why the account was inactive—whether due to expired tokens, ma

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

 • 

Account Health Alerts

RS
Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations Enablement (Advocacy)

RS
Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Core Tools

SH
About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprink

experience:space

cloud:core

vanity urls

vanity urls general

+3

Knowledge Base Article

 • 

URL Shorteners