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Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

Insights

Language Analysis Widget

Knowledge Base Article

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Types of Widgets

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Fields and Relationships - An Overview

Fields define what information is captured for each entity. They represent the attributes of a business entity​, such as name, status, amount, date, priority, or category. ​Entity Studio supports a wide range of field types, enabling users to accurately model both simple and comp

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Paid Initiative

Supported ObjectivesEnumLabelOUTCOME_AWARENESSFacebook AwarenessOUTCOME_ENGAGEMENTFacebook EngagementOUTCOME_LEADSFacebook LeadsOUTCOME_SALESFacebook SalesOUTCOME_TRAFFICFacebook TrafficOUTCOME_APP_PROMOTIONFacebook App PromotionMARKETING_MESSAGESMarketing MessagesSupported CategoriesEnumLabelHOUSIN

marketing

Knowledge Base Article

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Facebook

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Insights

social

Service

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Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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How To Setup Automated Campaigns

What are automated Campaigns?  Sprinklr's Automated Campaigns is a feature that streamlines social ads publishing, saving time and improving collaboration for more efficient campaign creation and management. It can be integrated with Google Sheets, where users can leverage the familiar int

marketing

Knowledge Base Article

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Campaign Configuration

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General Ads Reporting Dimensions

Leverage this detailed list of all general dimensions available in Sprinklr's Ads Reporting to gain more insight into your Ads. Given below is a list of all general Sprinklr ads dimensions, along with their descriptions.​Sprinklr Dimension NameDimension DescriptionOutbound PostBreakdown data b

marketing

Knowledge Base Article

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Dimensions

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Target Metrics in Benchmarking

Within Benchmarking, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare actual performance of a metrics against a pre-set goal. It also helps you set targets and performs reporting to check whether the performa

Insights

Target Metrics in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Command Center: Support for Conversation Insight

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automati

Display - SES

Command Center: Support for Conversation Insights

social

command center

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Knowledge Base Article

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Display

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Source Citation

IntroductionIn this article, we illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. When reviewing the output in Raw Response, you can identify the sources

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Topic Control in Smart FAQ Models

IntroductionTopic Control in Smart FAQ Models allows you to create and assign custom tags to various content sources. By leveraging these tags, you can train your models to provide precise responses, streamline the knowledge management process and improve the accuracy of your Smart FAQ Models.Consid

Service

Knowledge Base Article

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Advanced use cases

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Terms and Conditions in Sprinklr

Overview The Terms and Conditions feature in Sprinklr enables organizations to present compliance-related agreements to users during the sign-up process or upon login, ensuring that regulatory and internal compliance requirements are met. This feature is especially useful for enforcing user acknowle

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

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How to Tag Facebook Pages in Ad Creatives

Tag your Facebook pages in your creatives and get more visits from your potential customers.You can tag other Facebook Pages within your Ad Creatives in Sprinklr Marketing (Ads) to give your ad a better reach and visibility. This will allow you to tag additional pages to generate and collaborate con

marketing

Knowledge Base Article

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How to tag Facebook pages in Ad Creatives

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AI+ Studio Feature Access Management for Social Listening & Benchmarking

AI+ capabilities are governed through AI+ Feature Access Record Manager in the AI+ Studio. This configuration allows admins to enable or disable specific AI-powered capabilities and control which users can access them. Depending on the feature, permissions may be controlled at either: Customer Level

Knowledge Base Article

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Sprinklr AI+

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Compose Facebook Click-to-WhatsApp Ads

You can use WhatsApp as a destination for your Facebook Conversion or Traffic campaigns within Ads Composer. Clicking on the ad call to action (Send WhatsApp Message) will send users from their Facebook feed to the WhatsApp chat where they can engage with your business.Use CasesCustomers can directl

marketing

Knowledge Base Article

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Facebook Ad Formats

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Smart Ad Rotation Strategy Group Video Overview

Learn how you can run the best performing Ad Variants for the longest time using Sprinklr's Smart Ad Rotation in Strategy Groups. Sprinklr maintains the desired number of active Ads per audience while automatically pausing down underperforming Ads and activating new ones in their place.​​

marketing

Knowledge Base Article

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Overview

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

social

Knowledge Base Article

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Reply from Engagement dashboards

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Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Service

Knowledge Base Article

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Introduction to Supervisor Console