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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

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Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

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Manage Projects

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Sprinklr Accessibility and Compatibility Features

Sprinklr is dedicated to ensuring that our products and services are accessible to all customers, including individuals with disabilities. In alignment with this commitment, we have developed an Accessibility Plan that outlines the measures we undertake to support inclusive access. WCAG 2.0 AA Compl

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Sprinklr Accessibility and Compatibility Features

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Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

marketing

Knowledge Base Article

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Governance

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Setting up a Case Update Rule triggered SMS Distribution

Setting up a Case Update Rule–triggered SMS distribution refers to configuring an automated communication workflow in the CFM platform that sends an SMS notification for case updates.Business Use CasesPost-Care Feedback Automation: Rule-based integration enables the automatic deployment of surveys t

Knowledge Base Article

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SMS Distribution

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Getting started

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Embed Advocacy Intranet Widget in MS SharePoint

Sprinklr allows you to view and discover advocacy content from your SharePoint intranet. This integration connects the Sprinklr Advocacy product to Microsoft SharePoint. Unify the advocates' experience by enriching, deflecting, and triaging appropriate interactions on modern channels to SharePo

Advocacy - SES

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Social - SES

MS SharePoint Integration

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Create and Manage Dependencies

OverviewYou can create Dependencies between interconnected or interdependent Tasks to better manage and visualize them. Dependencies allow you to manage complex projects more easily and stay aware of Tasks that are blocking or being blocked by other Tasks. Before adding Dependencies to your Project,

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Task Sheet Advanced Use Cases

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About the Data Engine

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. How to access Data PipelinesWithin the Sprinkl

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Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.To Add an Infobip AccountClick the New Tab icon. Under Governance Cons

Service

Knowledge Base Article

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Infobip

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Instagram Channel Updates

April 2025With the release of Graph API v22, receiving usernames of profiles commenting on Instagram ad posts now requires additional account linkages. To access this data, your Instagram account must:Be linked to a Facebook PageHave both the Instagram account and Facebook Page under the same Busine

social

Service

Knowledge Base Article

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Getting started

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Send Text Asset via Auto-Response for WhatsApp Business

You can use a Text Asset Template when replying to WhatsApp messages in Agent Console by configuring it as an Auto-Response in Rule Engine. You can configure an auto-response rule by choosing a text asset reply template in Rule Engine. This will help you trigger automatic response to customer messag

Service

Knowledge Base Article

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Trigger Bulk Campaigns

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Guided Workflow Report

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. It belongs to the Guided Workflow Report Group.Metrics and DimensionsBelow are the Metrics and Dimensions available under the Guided Workflow Report:MetricsDimensionsNameDescriptionCount of GW ExecutionsTotal co

Service

Knowledge Base Article

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Detailed Report Glossary

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Ads Exports Value Proposition

Use Cases Analyst​Save time and mitigate risks by quickly and easily generating creative PDFs for review and approval from the Creative Library.Avoid manual workflows for compiling creative previews by leveraging the creative preview exports. Generate previews as per the desired file format and shar

marketing

Knowledge Base Article

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Overview

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Service

Knowledge Base Article

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Engage, publish and report on Reddit

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

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Pinterest

Reporting

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Engage, publish and report on Pinterest

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About X Campaign Budget Optimization

Previously, X required advertisers to set a daily budget at the campaign level as well as offered an optional total campaign budget. Advertisers could not specify a daily budget at the ad group level and the same is aligned within Sprinklr.X has recently rolled out a significant change that incorpor

marketing

Knowledge Base Article

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Publish Twitter Ads

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Digital Queue Report

The Digital Queue Report provides comprehensive Queue details for all digital channels, including live chat, email, and social platforms such as Facebook, WhatsApp, and Reddit. It offers in-depth information on service levels, service rates, abandons, cases assigned, and handle times associated with

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.Accou

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Knowledge Base Article

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Standard Reporting Dashboard