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Reporting on Smart Responses

How you can leverage Smart Response reporting to understand the usage of smart responses by agents.​You can view reports on Smart Responses predicted and used by the agents by creating widgets using Smart Response Dimensions and Metrics.To know more about the dimensions and metrics of the Smart Resp

Knowledge Base Article

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Module Wise Use Cases

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URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions. &

experience:space

article:howto

product:engagement

URL Shortener Permissions

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Knowledge Base Article

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URL Shorteners

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Service

Knowledge Base Article

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Analyse Performance with Extensive Reports

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Manage and Share Editorial Calendar Boards

OverviewEditorial Calendar Boards are an efficient way of sorting and organizing your Editorial Calendar to improve efficiency and enhance collaboration. You can easily Lock, Update, Edit, or Share your Editorial Calendar Boards through the Options menu. Edit, Lock or Delete Editorial Calendar Board

marketing

Knowledge Base Article

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Calendar Boards

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Guided Workflow Screen Components - Hierarchical Picklist

The Hierarchical Picklist component enables brands to capture multi-level categorical information through a single, interactive dropdown. It is designed for use cases where the user must drill down through multiple layers of a hierarchy—such as Issue Category → Sub-Issue → Reason—within one consolid

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Sprinklr Specialised AI Insights Features

Sprinklr Specialized AI Insights Features provide advanced, AI-driven analytics to uncover deep, actionable insights from vast volumes of customer interactions and social data. These features go beyond basic reporting by leveraging machine learning and natural language processing to identify trends,

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights Specialized AI Use Cases

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Conversational Survey

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Execute a Rule via Macro

OverviewSprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you t

marketing

Insights

article:howto

social

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Knowledge Base Article

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Macros

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Introduction

Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and hence also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applications, blogs,

Service

Knowledge Base Article

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What is Live Chat?

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Favorite Macros

You can pin the macros to the top of their list of available macros. To pin macros, you are required to check the Favorite this macro for all visible users in the Create Macro window. Please note that the macro can be pinned/unpinned only from the Create or Edit Macro window. Going forward, a macro

social

Knowledge Base Article

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Get started with macros

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

Knowledge Base Article

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Media Stories

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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How Agent can schedule a Callback

When an agent dials a customer and the customer requests a callback at another time. The flow chart below illustrates the journey for this scenario.​​The detailed journey can be explained as follows:​1. Customer 360 populates for an agent.  ​2. Customer requests a Callback for another date/time.  ​3

Service

Knowledge Base Article

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Callback Use Cases

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Assign Mandatory Message Approval

OverviewIf you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team befor

video:no

cloud:core

Insights

release:N-A

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Approval

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Add a Telegram Account

Telegram is a cross-platform, cloud-based instant messaging software and application service. Once Telegram has been enabled in your environment, you can add your Telegram Bot account on Sprinklr just like other accounts. Note: To get this capability enabled in your environment, contact your Success

Knowledge Base Article

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Telegram

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Guided Workflow Screen Components - Same Screen Evaluation in Picklist

OverviewA picklist is an input field that enables you to select a predefined option from a drop-down menu. It allows for structured data selection, improving accuracy and consistency across workflows. Picklists can be defined in five ways: Using Variables – Customize options with a defined form

Service

Knowledge Base Article

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Guided Workflow Canvas

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Insights

Topic Queries

Knowledge Base Article

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Topic Management

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AI Creative Insights Best Practices by Channel

SUMMARYThis article lists all the best parctice rules that is configured to understand if the creatives align with channel best practicesRules for aspect ratio for different channelsChannelMedia TypeAspect RatioLinkedInImageAspect Ratio is 1.91:1 or 1:1 or 2:3 or 4:5LinkedInVideoAspect Ratio is 16:9

marketing

Knowledge Base Article

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Functionalities

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Provider Capability Matrix

This document outlines the capabilities currently supported for each AI provider in AI+ Studio. This helps you understand which input and output modalities are available when configuring AI workflows.Capabilities by ProviderCapabilityAzure OpenAIGoogle VertexAmazon BedrockText as an InputSupportedSu

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Provider and Models Settings in AI+ Studio