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Usability Updates in Display/Presentations

IntroductionThe enhanced interactive capabilities for layout and design formatting offer significant advantages, as table widgets in our chart libraries have been completely revamped. You’ll find that these improvements cater to various use cases, whether you’re managing large lists of agents in Cca

Display - SES

social

Social - SES

Knowledge Base Article

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Display

SH
Create an Editorial Calendar Board

Often users are applying the same set of filters or using the same GroupBy configurations. Users can save these settings in an Editorial Calendar Board, allowing them to easily access a frequently used view without the need to manually apply filters or other such settings each time they wish to see

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

SH
Build an AI Model to analyze product feedback in the automobile industry

Building an AI Model to analyze product feedback in the automobile industry is an effective way to gain valuable insights into customer sentiment and identify areas for improvement in product design and performance. ​Here's how it could work: Businesses can use Sprinklr AI Studio to create a Pr

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to analyze product feedback in automobile industry

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Create Template Messages for LINE

Sprinklr provides Template Messages that are rendered by LINE. When agents or bots share the LINE template message, customers will view the rendered templates via the LINE app.What are Template Messages?LINE Template Messages are messages with predefined layouts which you can customize. The followin

experience:space

Create Template Messages for Line

article:howto

feature:digital-asset-management

+5

Knowledge Base Article

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LINE

RS
Styling Survey: Styling in Default Mode

Survey Styling offers the ability to customize the visual design of your surveys by adjusting elements like backgrounds, fonts, buttons, and more. This level of customization helps align the survey with your brand identity while enhancing the overall respondent experience. The result is a more engag

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

RS
Conversational Insights Column in Engagement Dashboard

You can configure Conversational Insights columns within Engagement Dashboards to view a stream of message content based on the conversation. You can also set additional parameters to further restrict the conversation-level data you see.Using a Conversational Insights column, you can monitor message

Insights

Knowledge Base Article

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Conversation Insights mentions in Engagement Dashboard

RS
Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

marketing

Knowledge Base Article

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Functionalities

RS
Agent Screen Share Configuration

To enable agent screen sharing, begin by creating an Agent Screen Share template within the Digital Asset Manager. This template invites your customers to participate in a screen-sharing session with one of your agents for personalized assistance and support.Following this, integrate the template in

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Agent Screen Share

RS
Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

marketing

Insights

social

Service

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

RS
Manage Overtime Policies

Overtime Policies allow Workforce Managers to control which agents can apply for Overtime Slots. You can set limits on daily and weekly overtime duration to maintain a healthy work balance. These policies help eliminate manual tracking, reduce inconsistencies in overtime allocation, and ensure agent

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Manage Overtime Policies

RS
Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

social

Knowledge Base Article

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Create and Publish Messages

SH
Quora as a Benchmarking source

Sprinklr supports Quora as one of its multiple Benchmarking sources. Quora is one of the leading question-and-answer sites. Available as a firehose stream, Quora integration will enable the research community to leverage in-depth, expertly written content on a wide variety of companies, issues, and

Insights

Quora as Benchmarking source

Knowledge Base Article

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Sources in Benchmarking

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Email Marketing Capability for Distributed Users

Distributed users, especially personas like agents, advisors, or marketing executives can benefit significantly from email marketing within the Sprinklr Distributed platform. The Distributed users can use email as the channel to target their audience for marketing or sales purposes. You can use the

Distributed User

social

Social - SES

Email Marketing

+3

Knowledge Base Article

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Engagement (Distributed User)

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Tasks Third Pane - Activity

Sprinklr allows you to track the activity on a task via the tasks third pane.How it worksOpen the My Tasks Dashboard via Production Dashboards. Open the third pane of the task you would like to check the activity on.Go to the activity tab, where you can see the trail of activities or actions taken

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are considered

campaign management

Service

Voice

Knowledge Base Article

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Compliance Management with Suppression List

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How to Edit Ads in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userNavigate to the ads manager pivot dashboard Click on 3 dots and click on view and edit

marketing

Knowledge Base Article

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Functionalities

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How to Configure Stop Loss Strategy Groups

Strategy Groups allow you to set your optimization strategy based on your specific needs. Stop Loss is one of the key optimizations that identify bad ads and stop them. It saves your funds and ensures the delivery of your ads to the right audience. Stop Loss evaluates and pauses ads that are exceedi

marketing

Knowledge Base Article

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Setting Up Stop Loss

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Creating location-based Themes

In Listening Themes, you have the ability to filter data on the basis of the location of a message. Messages can be filtered out for a specific location by selecting the latitude, longitude, and radius of the search (in kilometers or miles).Note: To learn more about getting this capability enabled i

Insights

Create Location-based Themes

Location-based Theme

Knowledge Base Article

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Theme Creation & Setup