Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.5K)

SH
Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

 • 

Reporting & Analytics

RS
Apply Compliance Policy for a Case

After creating a compliance policy, you need to apply it to your cases. This can be done through the following steps:For Outbound Calls:Select the compliance policy you want to apply to all calls dialed from that specific dialer.For Inbound Calls:Select the compliance policy you want to apply to all

Service

Knowledge Base Article

 • 

Compliance Manager

RS
Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

 • 

Compose Snapchat Ads

RS
Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

social

Knowledge Base Article

 • 

Getting started

RS
Guided Workflow Display Components - HTML Display

OverviewThe HTML Display option allows you to incorporate and customize additional content, enabling the creation of rich, visually appealing descriptions to enhance the guided workflow. You can use HTML tags within the designated section to format and style the content as needed.To make the individ

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

Insights

Knowledge Base Article

 • 

FAQs

SH
Schedule a callback when waiting on IVR

Sprinklr IVR provides you the ability to take inputs from customers and cater to their queries when they reach out to your brands on voice as a medium. In this article, you will learn how admins can configure IVR to schedule a callback when customers wait to connect to an agent.Schedule a callback f

Service

Knowledge Base Article

 • 

Callback Use Cases

SH
Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

Insights

Knowledge Base Article

 • 

Introduction to Followers Network Reports

RS
Troubleshooting Steps & Best Practices

Previewing Rule Flow and Testing TriggersVia Rule EngineClick Triggers located at the bottom left of the Rule Engine window. This opens the Manage Triggers window on the right-hand side. On the Manage Triggers window, select the Test this Trigger option.Next, choose the desired case to run the rule

Service

Knowledge Base Article

 • 

Automated Sampling and Allocation

SH
Journey Elements - Actions and Conditions for all your Marketing use-cases

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsSend Message: This action element sends a message on the m

marketing

Journey Facilitator

Customer Journey

Actions in Journey

Knowledge Base Article

 • 

Journey Conditions and Actions

SH
Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

 • 

What is an IVR?

SH
Cherry-Picking of Cases/Voice Calls Waiting in a Work Queue

This feature enables agents to manually select a customer from the queue, allowing them to make choices based on customer properties such as phone number, customer type, and priority. By providing agents and supervisors with the ability to choose calls waiting in the queue, this feature enhances con

Service

Knowledge Base Article

 • 

Adding pending cases/calls to holding queue

SH
Create an Engagement Column for Slack Group Chat

This article guides you through the steps to create an engagement column in the engagement dashboard for Slack group chat.Steps to Create an Engagement Column for Slack Group ChatClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Das

social

Knowledge Base Article

 • 

Slack

RS
Managing Content : AI Agent

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:Content SourcesViewDetailsEditUpdateVersionActivate/DeactivateAdd TagsDownloadParsedFileDeleteKnowledge BaseYesNoNoYesYesYesYesDocumentYesNoY

Knowledge Base Article

 • 

Knowledge Content

RS
Boost LinkedIn Event Posts from Sprinklr

LinkedIn events and posts created on the native platform sync automatically with Sprinklr, allowing you to boost them directly from Sprinklr. This article explains how to boost event posts created natively on your company page using the Sprinklr Editorial Calendar.​To Create Event and Post Natively

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
Publish content on multiple channels at once

Publish content for multiple channels at once from the All Channels tab within the Content section of the Full Page Publisher. You can also make changes and updates to the individual channel posts. On failing to fill channel specific mandatory fields for content, the post will not get scheduled or p

Advanced Publisher

Create Message

marketing

publishing

Knowledge Base Article

 • 

Content Creation

RS
Manage Presets

Presets are predefined configurations of staffing metrics, such as shrinkage, concurrency, and average handling time. Presets can be defined for individual channels, such as voice calls, live chat, and video chat. They can be specified as a fixed value or configured based on the day of the week and

26.1

Sprinklr Service

Workforce Management

Staffing

+2

Knowledge Base Article

 • 

Manage Presets

SH
Create and Assign Task Queue

Within the Workflow Engine, you can create tasks and assign the task to a Task Queue. Users that are assigned to the Task Queue will be able to pick up the task and complete it. Task Queues are named based on the team within the organization (i.e. Digital Team, Project Management Team, Publishing Te

experience:space

article:howto

release:N-A

productmodule:workflow-engine

+4

Knowledge Base Article

 • 

Custom Fields

SH
Command Center: Support for Conversation Insight

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automati

Display - SES

Command Center: Support for Conversation Insights

social

command center

+2

Knowledge Base Article

 • 

Display

RS
Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

 • 

Record Manager - An Overview