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Social Login from the Advocacy Site

Sprinklr Advocacy supports a variety of public authentication providers: LinkedIn, Facebook, Instagram, TikTok and Twitter. Steps to Login Using SocialThe Advocate enters the Sprinklr Advocacy Site link and selects the desired social channel icon with which they want to log into the platform. ​After

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels

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Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

marketing

Insights

social

Service

Knowledge Base Article

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Entity Specific Settings for Email

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Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

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Dependencies

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Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

marketing

Knowledge Base Article

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Configuration & Setup

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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

marketing

Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Publish a Survey Link on Social Channels

This module integrates Sprinklr Social into the survey distribution workflow, allowing seamless posting and management of surveys across social media channels to increase reach and engagement. It also tracks real-time distribution metrics, helping users evaluate performance and optimize their strate

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

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Export Production Dashboard

In this article, you will learn how to Export a Production Dashboard.Share the Production Dashboard ExternallyClick on the Export button in the top right corner of the window. Provide name to your export file.Select the format as Excel or CSV. Click on Export to receive the Export of the dashbo

marketing

Production Dashboard

share dashboard

export

Knowledge Base Article

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Imports and Exports

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How to Add Alt Text to Ad Images or GIFs

In a continuous effort to make Sprinklr accessible for one and all, we have introduced the capability to add Alt Texts to your Ad images or GIFs. You will have a text box dedicated to your alt text alongside the media within Creative Library, Ads Composer, and Ads Manager. You can also add alt text

marketing

Knowledge Base Article

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How to add Add Alt Text to Ad Images or GIFs

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Drilldown for Customer Feedback Management Analytics

The drilldown capability in Customer Feedback Management Analytics allows you to move from summarized metrics to detailed, response-level or segment-level views. This feature facilitates a contextual exploration of survey data by opening a secondary analysis pane. This pane computes and displays res

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Subscribe to an Inbound Queue

Overview You can add yourself as a subscriber to Inbound Message queue type. If any message is added to the inbound message queue to which you have subscribed, then you will receive a notification. [New feature in v8.5] Ensure that the notification settings of Message Added to Queue under Inb

marketing

Insights

article:howto

Service

+2

Knowledge Base Article

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Queue

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Expired URL Shortner

IntroductionThere has been a recurring issue with publishing failures due to hitting the monthly API usage limit for Bitly URL shorteners. Multiple cases have been reported where posts, comments, and replies failed because Bitly’s rate limits were exceeded. While the immediate solution has been to a

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Content Variants

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Add Multiple Page Administrators with Multiple Authorization Tokens (GMB)

Multiple authorization tokens allow multiple users to be recognized as administrators of same Google My Business (GMB) page within Sprinklr. If one admin’s token becomes inactive—for any of the reasons outlined in this article—the GMB account remains active. Other authorized users with valid tokens

social

Knowledge Base Article

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Google My Business

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Pre-select a Production Dashboard for a Campaign

How does it work? Navigate to the Rule Engine from the launchpad Create a draft rule within campaign rule ​​​User defines the Condition under “Conditions Applies To The Properties of Campaign”. Define the operator of the rule (the operation to be carried out when the rule is triggered

marketing

Knowledge Base Article

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Campaign Rules

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

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Events in Calendar

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Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

marketing

FAQs

Persona Apps

Knowledge Base Article

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FAQs

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Ad Creatives in Editorial Calendar

View & Engage with Ad CreativesOn selecting Messages as the desired content type while configuring view settings, all your Ad Creatives will show up along with other messages and dark posts. Any creative produced via the Creative Library will show up in the Messages content section like any othe

Editorial Calendar

marketing

Ad Creatives

Knowledge Base Article

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Paid Content