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Share Likelihood Score

The Share Likelihood Score, calculated on the basis of previous activities, tells the probability of a customer sharing the brand content publicly on social media channels. For example, if your customer has shared the brand post publicly on their wall in the past, the likelihood score on the ne

Service

Knowledge Base Article

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Case Third Pane

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Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

social

Knowledge Base Article

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BlueSky

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

marketing

Knowledge Base Article

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Reporting & Analytics

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Moving a Project Under Another Project

Overview In Project Management, you can move an existing Project or Sub-project under another Project from the same portfolio. A Project being moved will essentially become a Sub Project but retain its properties and contents, including tasks, Sub-projects, automations, activity log, collaborators a

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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Manage Location Hierarchies

Location Hierarchies allow you to organize your business locations into nested levels, where you can view information that is organized in layers. Location Hierarchies not only let you track the performance of brand locations but also can track the competition using competitor hierarchies.From the L

Insights

Knowledge Base Article

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Competitor Benchmarking

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Project Files Tab

The "Project Files" tab is the go-to place for all project-level and task-level files. It can be found in the bar at the top of the task sheet view, among all the other project tabs. ​  How do we add files to the project and tasks?  Task Files: These are attachments added direct

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Project Tabs

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Create an Email Marketing asset to be used in Journeys

In this article, you will learn how to create email marketing assets to be used in Journeys.Creating Email Marketing Content Template:Using the Template Builder, marketers can create responsive templates by adding components using its drag-and-drop feature. These templates help save a lot of time an

marketing

Email Marketing

Journey Facilitator

Knowledge Base Article

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Create Assets for Journeys

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Refining Surveys Using Survey Abandonment Report

The Survey Abandonment Report provides data on when and why respondents leave a survey before completing it. By monitoring abandonment rates at the question and page level, survey creators can identify challenging sections, understand issues with the survey experience, and develop effective solution

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Refining

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Autofill Account Types based on Pre-Defined Conditions

By setting “Account Type” as an action in Autofill Rules under “Actions To Change properties of Message”, you can Autofill the account type and template fields while creating a message in the Publisher.How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collabor

marketing

Rule Engine

Accounts

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

marketing

PM_TASK_TIMELINE_VIEW_2

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Knowledge Base Article

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Dependencies

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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

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PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

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Knowledge Base Article

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Basic Functionalities

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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React Native 16.0.0

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 16.0.0Supported Versions: Starting August 2025, Live Cha

Knowledge Base Article

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Older Versions

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Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Manager View

The manager view enables managers to monitor team performance, track game progress, and manage player participation.Note: Managers can view all games that include their direct and indirect reportees. They can add or remove players, adjust player targets, and update limited game configuration fields.

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Drilldown to Queue Pending and In-progress Cases

Unified Routing provides the capability to supervisors to view details of specific queues which helps in analysing how cases are assigning to the agents. To view queue details, Click on three dots beside any work queue name and click View Details. This will open a third pane on the right with differ

Service

Knowledge Base Article

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Queue monitoring

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Create a WhatsApp HSM Template for Inbound Voice Calling

Customers have two options to initiate a voice call. They can either click the Call button located at the top right corner of their WhatsApp screen or click the Call CTA button provided within the HSM template sent by the brand.​​To Create an HSM Template with a WhatsApp Voice Call CTA ButtonCreate

Knowledge Base Article

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WhatsApp Voice Calling