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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

RS
Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

RS
Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

RS
Permissions Required to Access Journey Facilitator

This article outlines the permissions needed to perform each step of a Journey.Permissions Required for Creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions Required for Audience ManagementTo create and manage A

Advocacy - SES

Social - SES

Service

Knowledge Base Article

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Journey Facilitator in Advocacy

RS
Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

Service

Knowledge Base Article

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Headphones Integration in Call Controls

RS
Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

social

Social - SES

Knowledge Base Article

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Display

SH
Use Touchscreen Enabled Display

Sprinklr's Touchscreen enabled Display allows you to interact with your charts, helping you gain additional insights with no additional setup required. You will be able to explore the data behind that segment, based on a list of dimensions. Touchscreen Display support includes the ability to dr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

RS
WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

RS
Prerequisites, Access, and Platform Navigation

This article orients you to the Video Intelligence workspace — how you access it, how the screen is laid out, what each section does, and how you move between them. Use it as your map before diving into individual features.​Prerequisites and PermissionsAccessing Video IntelligenceGetting StartedUnde

Knowledge Base Article

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UI Capabilities and Navigation

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How Collaborative Posts Are Reported in Unified Analytics and Unified Performance Analytics

Sprinklr removes duplicate collaborative post records from Unified Analytics and Unified Performance Analytics when the same collaborative post is ingested from multiple associated brands, regions, or collaborator accounts. This ensures that collaborative posts are counted only once and prevents inf

26.7.1

Knowledge Base Article

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Collaborative Post Reporting

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Generating Trigger Based Personalized Links

Personalized Link Generation lets you automatically create unique survey links for each service case using Rule Engine automation.These links are generated in real time based on case activity and stored within the case itself, so they’re easy to use across channels like email, WhatsApp, or SMS throu

Sprinklr Insights

New Article

Updated Article

26.4

Knowledge Base Article

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Personalised Links

RS
SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

RS
Getting Started for Supervisors

As a Supervisor, your role is vital in ensuring the smooth operation and management of the workforce. This guide provides an overview of the key tasks you'll be managing.Agent PreferencesThe Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable

Service

Knowledge Base Article

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Getting Started for Supervisors

SH
Co-browsing Overview

Co-browsing will allow agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling, or confusing information on websites while maintaining privacy and security.​Sprinklr Live Chat's Co-browsing has the following bene

Service

Knowledge Base Article

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Co-browsing

RS
Agent Schedule Management on Sprinklr Mobile Application

Agents can view their schedules using the Sprinklr mobile application, where the schedule screen serves as the primary landing page after login. The experience is very similar to the standard browser version of Sprinklr, ensuring consistency across platforms. From this screen, agents can check their

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Agent Schedule Management

RS
Watcher View

The Watcher View allows users to monitor game progress and player performance across all assigned games.Note: The Watcher View is strictly read-only. Watchers can view games, open dashboards, access drilldowns, and analyse player-level performance but cannot modify game configuration, players, targe

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

RS
Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

26.1

marketing

social

New Article

+2

Knowledge Base Article

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Transition Screen Actions

RS
Lookup Field

The Lookup Field in Entity Studio is a field that establishes a relationship between two entities. It allows you to link records from one entity (the child) to another entity (the parent), thereby creating a dynamic reference. This field type enables the management of cross-entity relationships, whe

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Publish a Survey Link on Social Channels

This module integrates Sprinklr Social into the survey distribution workflow, allowing seamless posting and management of surveys across social media channels to increase reach and engagement. It also tracks real-time distribution metrics, helping users evaluate performance and optimize their strate

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution