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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Slots

A slot is an information the bot collects from the user during a conversation to carry out a task or answer a question. Slots allow the bot to skip steps by storing information from previous conversations in memory.Before You StartMake sure that you have created the required Keyword Matcher Query.St

Service

Knowledge Base Article

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Setup Entities

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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

marketing

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Provider Capability Matrix

This document outlines the capabilities currently supported for each AI provider in AI+ Studio. This helps you understand which input and output modalities are available when configuring AI workflows.Capabilities by ProviderCapabilityAzure OpenAIGoogle VertexAmazon BedrockText as an InputSupportedSu

Sprinklr Service

marketing

Insights

social

+4

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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Capabilities and Limitations - Gainsight Community

In this article, we will cover the capabilities of Gainsight Community within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYes, Image format supported: PNG, JPEGVideo PostNoEngageme

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Capabilities and Limitations - Gainsight Community

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Understanding Forecast Scenario Accuracy

Being able to explain how forecasts performed against actual results helps teams make more informed staffing decisions and strengthens trust in the planning process.Sprinklr Workforce Management provides planners with clear visibility into how forecasted demand compares to actual contact volumes and

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Forecast Scenarios

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Live Chat Messenger Events & Logger

The Live Chat Logger in the Live Chat SDK provides a structured mechanism for capturing and managing real-time SDK events and system logs. It enables developers to monitor chat interactions, track user actions, and diagnose issues efficiently by logging critical events and system statuses. Add Event

Service

Knowledge Base Article

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Live Chat Logger

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Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

marketing

Ads Pivot

ads creative library

Roles and Permissions

+3

Knowledge Base Article

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Ads Pivot

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

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Custom Rich Menu

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Publish your content using Content Templates

Users can follow the below steps to publish their content using the content templates:In the top-right corner of the Navigation Bar, click the Publishing Options icon and select Create Message.In the Overview section, Select the Account Type under which the content template was created within the Ch

marketing

Content Templates

publishing

Knowledge Base Article

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Publish using Content Templates

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Configuring a Rule for Contact Drivers

Set up a Case Update rule to Run Interaction Intent Model(s), allowing for the comprehensive analysis of a case's conversation by the specified contact driver model to predict contact drivers.This process initiates a backend request containing information about the contact driver model and the conve

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Running Contact Driver Models

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Ads Manager Find & Replace Macro

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. In this article, learn how it allows allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update tex

marketing

Knowledge Base Article

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Advanced Use Cases

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Short Text Field

A Short Text Field question allows respondents to enter structured text-based information in a predefined format. Use this question type to collect details such as names, email addresses, phone numbers, postal codes, dates, and numeric values while applying validation rules to ensure data accuracy.S

Knowledge Base Article

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Survey Questions

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

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v18.8.2 (October)

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How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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QnA Track Functionality with Service Reporting Copilot

In this article, you’ll learn how QnA Track functionality in Copilot helps you ask reporting-related questions and receive instant, contextual, data-backed answers. Instead of manually analyzing dashboards or building reports, you can simply ask questions in natural language—such as “Find me the age

Knowledge Base Article

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QnA Track Functionality

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

marketing

Event

Knowledge Base Article

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Configuration & Setup