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How to Apply Filters in the Ads Creative Library

In Ads Creative Library, using filters can help you find the assets that you need to see by selecting specific criteria that the content meets in order to be displayed. You can opt to filter the Paid Assets by channel, for example, to quickly change your view to see only Facebook Creative assets, or

marketing

Knowledge Base Article

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Apply Filters in the Creative Library

RS
Custom Fields Usage

OverviewThis article outlines how to view the usage of custom fields across the platform. This feature enables users to easily identify where a custom field is referenced, including within process workflows, voice campaigns, business rules, guided paths, and work queues.By providing clear visibility

marketing

Insights

social

New Article

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Knowledge Base Article

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Custom Fields

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Execute a Rule via Macro

OverviewSprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you t

marketing

Insights

article:howto

social

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Knowledge Base Article

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Macros

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Leveraging Macros to Maximize Workflow Efficiency

How Macros help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros are used to execute multiple actions on an entity with a single click. It allows you to make multiple changes to entities at once, creating efficiencies in your workflows.Macro-level actio

marketing

Insights

social

Create Macro

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Knowledge Base Article

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Macros

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Campaign Autofill Rules

SummaryYou can create campaign autofill rules for auto-filling campaign properties. This rule pre-fills all the custom fields that are common to the Source and the Campaign. You can also use these rules to automate certain actions with respect to a campaign.How to Set-UpClick the New Tab icon and se

marketing

campaigns

rules

Autofill Rule

Knowledge Base Article

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Campaign Rules

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Set task queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

automation

Task Queues

Knowledge Base Article

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Advanced Task

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

marketing

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

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Knowledge Base Article

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Production Dashboard Actions

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Set the task's due date to a specified date in bulk

Want to update the due date of multiple tasks at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can set the

marketing

Task

Workflow Engine

Macros

Knowledge Base Article

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Advanced Task

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Assign Tasks to a specific user in bulk

Want to assign multiple tasks to a user at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can change the us

marketing

Task

Task Management

Macros

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Knowledge Base Article

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Advanced Task

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Configure CRON Scheduling in Sprinklr

Cron‑based scheduling enables flexible, time‑based execution for importing data from external APIs, allowing precise control over when data synchronization runs. Earlier, the Source Import Data Connector supported only slot‑based scheduling, which restricted execution to predefined time windows and

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

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CRON Scheduling

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Prerequisites, Access, and Platform Navigation

This article orients you to the Video Intelligence workspace — how you access it, how the screen is laid out, what each section does, and how you move between them. Use it as your map before diving into individual features.​Prerequisites and PermissionsAccessing Video IntelligenceGetting StartedUnde

Knowledge Base Article

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UI Capabilities and Navigation

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Permissions Required to Access Journey Facilitator

This article outlines the permissions needed to perform each step of a Journey.Permissions Required for Creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions Required for Audience ManagementTo create and manage A

Advocacy - SES

Social - SES

Service

Knowledge Base Article

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Journey Facilitator in Advocacy

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Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Use Touchscreen Enabled Display

Sprinklr's Touchscreen enabled Display allows you to interact with your charts, helping you gain additional insights with no additional setup required. You will be able to explore the data behind that segment, based on a list of dimensions. Touchscreen Display support includes the ability to dr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Display - SES

social

Quadrant Matrix in Display

command center

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Knowledge Base Article

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Display

RS
Usability Updates in Display/Presentations

IntroductionThe enhanced interactive capabilities for layout and design formatting offer significant advantages, as table widgets in our chart libraries have been completely revamped. You’ll find that these improvements cater to various use cases, whether you’re managing large lists of agents in Cca

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards