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Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

Insights

Knowledge Base Article

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Tagging related

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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Actions for Snapchat Ad Entities in Ads Manager

In the Ads Manager, you can perform a number of actions for your Snapchat ad entities. Among the usual actions, you can set the bidding type for your ad squads, add a fallback Website URL for Snapchat Deep Link ads, and set automatic third-party tagging to Snapchat Ads.To Set Bid

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Reddit Advertising Parity

Learn about Sprinklr's capabilities on Reddit advertising that are at par and even better than you can get on the native platform.Last reviewed: 17th Feb 2025Last updated: 17th Feb 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date den

marketing

Knowledge Base Article

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Advertising Channel Parity

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How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

marketing

Knowledge Base Article

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Reporting & Analytics

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Remove Assignments Pending Quality Evaluations

By utilizing a Case Update rule within the Rule Engine, you have the capability to remove cases that are pending quality evaluations from work queues or unassign users and user groups linked to these cases.This action might be necessary in scenarios where cases have been erroneously assigned and nee

Service

Knowledge Base Article

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Common Rule Actions and Conditions

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Autofill Account Types based on Pre-Defined Conditions

By setting “Account Type” as an action in Autofill Rules under “Actions To Change properties of Message”, you can Autofill the account type and template fields while creating a message in the Publisher.How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collabor

marketing

Rule Engine

Accounts

Autofill Rule

Knowledge Base Article

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Autofill Rules

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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Setup Content Targeting to Build a Personalized User Experience 

Content Targeting, also referred to as content segmentation, is a huge part of Advocacy experience. The advocacy website content segmentation is the process of writing, designing, and organizing content for each of your website’s segmented groups of advocates. Essentially, content segmentation allow

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Administration

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LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Click Cop

Service

Knowledge Base Article

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Troubleshooting

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Synonyms & Misspellings

Importance of Handling Synonyms and Misspellings in Conversational AIBefore creating intents and entities, it’s beneficial to pre-process your incoming data. This ensures the intent model can: handle spelling errors and industry-specific synonyms effectively even when these terms are rare in discove

Conversational AI & Bots

Service

Knowledge Base Article

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Synonyms and Misspellings

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Reddit Ads Notes & Best Practices

Reporting Data sync frequencyNormal – 30 MinutesSegmentation – 3 HoursNote: Once the Ad Account is added in Sprinklr the lookback period for historical data will be 6 months from the date of Addition.Best practicesEnsure the Ad Accounts have been whitelisted as without them Data will not be fetched

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

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Knowledge Base Article

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Publish on WeChat

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Service

Knowledge Base Article

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Publishing Functionalities

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Confidential Messages

OverviewIf your marketing campaign includes sensitive content, you might want to restrict access and visibility for such Messages. For example, you may not want confidential or sensitive product information becoming available to people outside the product team, before launch. In such a scenario, you

marketing

Knowledge Base Article

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Content Creation

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

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Advanced Capabilities

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User Generated Content Asset Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply User Generated Content Asset macros to assets to take multiple actions on a UGC asset the same way you

social

Knowledge Base Article

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Asset classes with macros

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Color Coding in Task Calendar View

OverviewColor coding helps with data organization and visualization. You can highlight important information and streamline data for analysis and communication. For example, you can use different colors to represent completed, in-progress, or not-started Tasks. You can color-code your Tasks in Cale

marketing

PM_TASK_CALENDAR_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Calendar View

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Campaign - Editorial Calendar Tab

From the Campaign details window, you can view the Editorial Calendar associated with the Campaign.About Editorial CalendarThe Editorial Calendar tab in the Campaign Details view has the same functionality as the Editorial Calendar but is filtered to only show planned content associated with the cam

Editorial Calendar

campaign management

marketing

Knowledge Base Article

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Introduction

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Write a note on an asset

Sprinklr provides you the ability to collaborate on assets with your team members using notes. You can mention other users for action needed. Adding notes on assets helps to improve visibility and optimize workflows. This article lists out the steps to write a note on an asset.Steps to write a note

DAM - SES

write a note on an asset

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Asset with a note

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Knowledge Base Article

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Manage assets