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Advanced Use Cases of Audit Assignment Types

Assign Cases to the User Manager for EvaluationYou can assign cases to the agent's manager for evaluation by first copying the agent's manager into a case custom field using the copy action. Then, assign that case to the manager for evaluation.1. Create a Case Update rule to retrieve the last engage

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Reschedule Messages in the Global Editorial Calendar

Within the Editorial Calendar, you are able to reschedule the Start Date and End Date of Messages. Usually, to make changes to a Message, you’d need to edit the message from the message publisher and update the scheduled date as required. Instead, you can also drag and drop messages to reschedule th

Editorial Calendar

marketing

Message

Knowledge Base Article

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Recurring Posts

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Listening Use-case Dashboard FAQs

Below you'll find answers to frequently asked questions about the Listening Use-case DashboardDo we have use cases for all industries? No, presently use-case dashboards are being released for 10 industries. We are adding more industries is on the roadmap.Are all use cases available for all in

experience:space

Use-case Dashboard

Insights

article:howto

+1

Knowledge Base Article

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Listening Dashboards

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Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

social

product:engagement

devices:desktop

+10

Knowledge Base Article

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Custom Fields

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Apply Macros in the Editorial Calendar

Macros help you perform multiple actions on an entity with a single click. After you configure a macro in Settings, you can apply it to outbound content from the Editorial Calendar, Engagement Dashboards, or Production Dashboards. In the Editorial Calendar, you can apply macros to:Multiple messagesA

Editorial Calendar

marketing

Macros

Knowledge Base Article

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Bulk Updates

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Manage and Share Editorial Calendar Boards

OverviewEditorial Calendar Boards are an efficient way of sorting and organizing your Editorial Calendar to improve efficiency and enhance collaboration. You can easily Lock, Update, Edit, or Share your Editorial Calendar Boards through the Options menu. Edit, Lock or Delete Editorial Calendar Board

marketing

Knowledge Base Article

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Calendar Boards

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Ads Reporting Suggestion Messages

In order to provide you great user experience, we have made certain enhancements in the Ads Reporting. We have enabled suggestion pop-ups that help you while creating ad widgets or ad dashboards in Sprinklr. These pop-ups will suggest you the caveats or limitations related to the metrics or dimensio

marketing

Knowledge Base Article

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Suggestion & Pop Ups

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Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Conversation Screen

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

Service

Knowledge Base Article

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Widget Library

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Sprinklr Insights: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Insights Capabilities and Enhancements

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

marketing

Knowledge Base Article

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Functionalities

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Automate Subfolder Tagging for Incoming Emails

Effortlessly enhance your email management with the automatic tagging of incoming emails within subfolders. As each email arrives, the corresponding account-level custom field will be applied in Sprinklr, providing you with a clear indication of the subfolder to which the email belongs.This organize

Service

Knowledge Base Article

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Subfolder Tagging

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Sprinklr Specialised AI Insights Features

Sprinklr Specialized AI Insights Features provide advanced, AI-driven analytics to uncover deep, actionable insights from vast volumes of customer interactions and social data. These features go beyond basic reporting by leveraging machine learning and natural language processing to identify trends,

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights Specialized AI Use Cases

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Introduction

Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and hence also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applications, blogs,

Service

Knowledge Base Article

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What is Live Chat?

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

Knowledge Base Article

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Media Stories

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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How to Use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

Service

Knowledge Base Article

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Campaign Monitoring