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Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

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Social - SES

Knowledge Base Article

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Display

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Introduction to Knowledge Content

Knowledge Content plays a crucial role in enhancing the accuracy and relevance of AI Agent responses. Users can upload various content sources such as documents, FAQs, and knowledge articles. The AI Agent leverages this information using Retrieval-Augmented Generation (RAG) to deliver precise and co

Knowledge Base Article

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Knowledge Content

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How to Use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

Service

Knowledge Base Article

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Campaign Monitoring

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How to create an engagement column for LINE

Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.To Create a LINE Column

experience:space

article:howto

Line Inbox Column

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Knowledge Base Article

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LINE

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

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Security

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Tasks in Production Dashboard

In this article, you will learn about the task view in Production Dashboard and the action you can take on tasks from the production dashboard.Note: With the addition of 'Request ID' as a grouping field within the Production Dashboard, you can conveniently track and manage tasks associated

marketing

Task

Production Dashboard

Knowledge Base Article

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Overview

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Insights

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Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Insights

Knowledge Base Article

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First Party Data Ingestion

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Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

Service

Knowledge Base Article

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Journey Builder

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How to See Adobe Insights in Ads Reporting & Ads Manager

In Ads Reporting, you can use a specific set of metrics to create Ads Reporting widgets that combine Adobe Analytics data with your web and social ad performance data. To learn more about adding a reporting widget, see Add Widgets to the Reporting Dashboard.In Ads Manager, you can use Adobe Analytic

marketing

Knowledge Base Article

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Reporting & Analytics

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Line Publishing

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

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LINE

Sprinklr Social

Channels - SES

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Knowledge Base Article

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LINE

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

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Knowledge Base Article

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Knowledge Base

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

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Live Chat Survey

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Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Assign task to a Specific User

Tasks can be assigned to only a single user. Organizations have various ways to define their assignee for these tasks. Some brands have a predefined user for these tasks. Others select the user on the go. Also, a few brands even let an external person interact with workflow tasks. In this article, y

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Drilldown to Queue Pending and In-progress Cases

Unified Routing provides the capability to supervisors to view details of specific queues which helps in analysing how cases are assigning to the agents. To view queue details, Click on three dots beside any work queue name and click View Details. This will open a third pane on the right with differ

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Knowledge Base Article

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Queue monitoring

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Queues based routing

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Create lead using ACW

Lead creation is the process of identifying and nurturing potential customers for business. Sprinklr provides the functionality that could help Agents to create potential leads during the call or after the call completion when they reach out to customers on voice as medium. These leads can be create

Service

Knowledge Base Article

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Create lead using ACW