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What are Sprinklr's Conversational Analytics Capabilities?

Intent LevelsFor Contact Drivers analytics, you can set up multiple levels of intents (L1 → L2 → L3) to get a more detailed comprehension of Contact Drivers. When agents drill down into the L1 intent level, they can view the associated L2 intents. Similarly, by drilling down into L2, they gain visib

Service

Knowledge Base Article

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What are Sprinklr's Conversational Analytics Capabilities?

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Setup/Edit a Link in Bio Site in Distributed

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

Setup a Link in Bio Site in Distributed

social

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Reporting Dashboards in Sprinklr Insights

Sprinklr's Reporting dashboards provide high-level views of key metrics and performance indicators, allowing users to quickly analyze data trends and insights in real time. These dashboards are customizable and can be tailored to specific business needs, providing accurate and up-to-date inform

Explorer Dashboard

Insights

Story Dashboard

reporting dashboards

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Knowledge Base Article

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What are Dashboards?

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Global Reporting

OverviewGlobal Reporting lets you view insights and analytics for Projects and Tasks across all Portfolios and through custom dashboards. You can create multiple dashboards with layered filters to gain actionable insights and detailed reporting on your Projects and Tasks. You can access Global Repor

marketing

Knowledge Base Article

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Global Reporting

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Asset Management in a Content List (Advocacy)

Advocacy Content Lists assist in managing the asset list for the Sprinklr Advocacy site. Admins can create multiple content lists to store specific categories of content. This differentiation gives advocates a tailored view of the content within the Advocacy site. Content Lists also aid in arranging

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Portfolios Window

OverviewThe Portfolios window is the central hub from which you can view and manage all Portfolios created by or shared with you. This window consists of the Top Bar and the Central Screen. Favorite Projects, Shared Projects and any pinned Portfolios appear at the top of the Central Screen. The Top

marketing

Knowledge Base Article

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Manage Portfolios

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How to Build Dynamic Video Templates from Scratch

Sprinklr's video editing tool empowers users to craft bespoke video templates from ground up, facilitating the generation of singular or bulk assets. These assets seamlessly integrate into automated campaigns, facilitating direct utilization of these creatives within advertisements.​The Template Bui

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Utilizing Enhanced Support Tools

Co-Browsing and Agent Screen ShareBrands can enhance customer support by providing guided assistance through shared browsing sessions like co-browsing and agent screen sharing. These tools are invaluable forTroubleshooting payment issuesNavigating the checkout process​Sprinklr Live Chat's Co-Br

Service

Knowledge Base Article

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Enhanced Support Tools

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Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Service

Knowledge Base Article

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Configuration Steps

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Sprinklr Social: 18.11 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Publishing, Asset Manager, Distributed, and Advocacy.

18.5 Release

marketing

Insights

social

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Knowledge Base Article

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v18.11 Fall Release (November)

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Add Attachments in Request Forms

While creating a request form, an additional component, Attachment is added which can be selected as a question type. This enables you to add attachments such as images, videos, and documents of various formats as supported within the Digital Asset Management.To add attachment component in Request F

marketing

Request Forms Overview

Request Management

Add Attachments in Request Forms

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Knowledge Base Article

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Request Form Builder

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Create LinkedIn Audience Studies

Audience Studies provide real-time insights into how audiences engage with content and brands on LinkedIn. Business use caseKnow your audience and what matters to them: Gain insights into demographics, company & industry and skills distribution of your target audience to effectively tailor your

Insights

Create LinkedIn Audience Studies

Knowledge Base Article

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Create Audience Studies to understand your audience better

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Manage Permissions for Media Uploader

While adding a photo/video to a post you want to publish you get a variety of options. Using these, you get a control over who all can upload media from different sources including DAM, URL, Dynamic Image, etc. Use cases: As an admin, I don’t want the distributed users to be overwhelmed by the choic

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Advocacy On Site Reporting

Sprinklr On-site reporting administrators can access a comprehensive user and engagement overview within the advocacy site, providing them with a detailed and succinct summary of the various activities occurring on the site. ImportanceAdministrators can swiftly analyze essential information within t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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On Site Reporting (Advocacy)

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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Service

Knowledge Base Article

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Connectors in Data Collection

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Approve or Reject Tasks in Project Management

OverviewWhen a Task is submitted for Approval, Approvers automatically receive both platform and email notifications. Users can also send automated or manual reminders to Approvers to ensure timely review. Approvers can approve or reject Tasks from the Inbox notification itself. They can also do so

marketing

PM_PROJECT_AUTOMATIONS_2

Knowledge Base Article

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Approval Workflows

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Content Variants

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Controlling ACW and Voice settings at Queue level

In Unifed Routing, we can specifically define the configuration of voice calls at work queue level. Each work queue can have a different SLA, After Call Work, and Call Timoeiut settings. In this article we learn how to set these configuration. Enable Voice Settings First, edit any work queue and cli

Service

Knowledge Base Article

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Additional Use Cases

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Combination widget

A Combination Chart is a widget that combines two or more charts to display multiple sets of data in a single chart. This chart type is useful when you want to show different kinds of information in a single chart. For example, you can combine a column chart and a line chart to display numerical dat

Combination Widget

Insights

Knowledge Base Article

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Types of Widgets

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

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Voice

Knowledge Base Article

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Compliance Management with Suppression List